The role overview: YOU MUST BE FLUENT IN SPOKEN FRENCH OR GERMAN TO APPLY FOR THIS ROLE This role is based in our Dublin office and you will be part of the team which provides a professional, comprehensive administrative service in the area of individual (FIT) reservations: Key Tasks: Day to day handling of individual reservations, amendments and cancellations for both the Trade and Public Restocking rooms into the system and managing allocations Making and confirming bookings with suppliers both manually and through Tourplan a computerised reservations system. General reservation duties to include, online systems, vouchers & client documentation Customer service investigation of complaints / comments from clients Booking FIT programs for Agents and the Public using agreed templates, e.g. car tours, ad-hoc hotels, city break hotels, tailored price lists Communicating with clients by phone, email, social media etc. Development and management of Operations reports i.e. Freesale, Arrivals & Icom Reports Assisting with sourcing additional stock from suppliers when required. Assisting with preparing costing and quotations for FITs within an agreed time frame and in an agreed presentation style To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.) Your profile: Friendly personality, a pleasure to deal with Fast learner and adaptable Good communicator You are fluent in both English and either French or German written and spoken Team spirit, professional, focused & result orientated, initiative and financially aware Ability to work under pressure effectively Proven ability to pay attention to detail as accuracy and consistency are essential Good time-management and organisational skills Proficiency in Microsoft Office Packages (Outlook, Word, Excel, PowerPoint); Tourplan experience is an advantage We offer: Hybrid Working 3 days in the office 2 days remote A position with responsibility and variety Coaching and development on the job. We commit to help you be your best A positive, good energy team where we help one another succeed An international environment: our multinational team work with international clients Excellent work environment in a modern office based in Sandyford, close to the Luas, bus routes and M50 (Luas Saver Ticket Scheme in place) Friends & family hotel discounts Skills: Good communication skills Accuracy Good time management Knowledge of Ireland & UK as a tourist destination strong attention to detail excellent administration skills ability to multitask Benefits: Gym contribution Employee Assistance Programme Hybrid working model 3/2 maternity benefit Birthday day off