Aramark Food Services is currently recruiting for a Senior Operations Manager within our beverage service to join our team.The Operations Manager will work to ensure that all areas of people management and beverage operations, visitor experience, and client activities are met as per company requirements. Delivering ongoing innovation and meeting both company and client financial targets while ensuring client and visitor satisfaction ratings. All aspects of this diverse and complex site will be in the daily responsibilities of the Operations Duty Manager answering directly to the Site General Manager.Job ResponsibilitiesDay to day management of the whole site to a high standard, in line with client contract & General Manager directionMaintain appropriate financial information systems as required by Aramark IrelandEnsure that the correct daily cash procedures are followed including Petty Cash, lodgements, Safe Checks, etc.Ensure the visitor experience is at a world-class level across the whole site & all service & financial KPI’s are metWork with the General Manager and other department heads to promote an inclusive and friendly workplaceProvide regular reports to the General Manager in regard to budgeted KPI’s, Team Training & Development, Customer SatisfactionEnsure training for responsible service of alcohol is maintained and that all relevant requirements are fulfilled in relation to licensing lawsDirect responsibility for full quality and safety complianceBuild and maintain excellent working relationships with all department heads as well as key stakeholders in the businessPrimarily responsible for beverage service operating standardsMaintain regular presence and visibility in all areas of the site owning the environment and attitude of the teamIdentify opportunities throughout the site and investigate potential growth targets with General ManagerSupport the General Manager in appraisals/CMP so that they are carried out for all staff on an annual basisRecruitment, Training and Development of all Staff in support of Departmental Heads on siteAwareness of and adaptable to the Seasonal realities of the businessOther duties as required by Management.QualificationsThe Ideal CandidateAn approved catering qualification at diploma/degree level and/or 5 years industry experience, 2 of which were at Cafe management or department deputy level, preferably with a strong background in high volume tourism, hospitality/conference and banqueting/food service operationA high degree of knowledge of Food Hygiene including HACCP, Facilities Management a plusA passion for fresh food and service.The ability to manage in a diverse environment with a focus on client and customer service.Ability to lead, motivate and develop a teamProfessionalism and the ability to present and report on relevant business informationExcellent interpersonal and influencing skillsAdvanced written and verbal communication skillsAll back-office systems in regard to Word, Excel, PP should be second nature, social media and booking systems knowledge a distinct plusAbility to successfully implement positive changesPrior detailed knowledge in the technical working and application of POS systems, AV and CC machines is imperative as this role will act as the main reporting position for daily operational issues & support needsHands on in the team mentalityA confident and relaxed communicator is essential as the role demands a calm and efficient operator to support the General Manager in the day-to-day operations of ALL departments
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