Westward Scania is based in Strokestown since 1959 and is the distributor of Scania products in the Republic of Ireland since 1976. Scania is a leading manufacturer of heavy trucks, bus & coaches and Scania Power Solutions engines. In addition, Scania offers and sells a broad range of service related products and financial services.
We have an excellent opportunity for an Automotive Technical Support Engineer. As a Technical Support Engineer, you will provide guidance to our dealer network on technical issues and use your skills to keep our customer uptime at maximum levels. To be successful in this role you should have a good technical understanding of heavy goods vehicles, be proactive, have tenacity and use your initiative to help solve issues.
Essential Qualifications and Skills
1. Qualification in automotive, transport or mechanical engineering (Level 8 preferred)
2. Confidence to communicate and deal with people at all levels
3. Ability to analyse business requirements and define them into technical requirements
4. Strong analytical skills
5. IT knowledge including Microsoft Word and Excel
6. Technical report writing skills
Key Responsibilities:
1. Support our dealer network with technical issues and reporting to Scania HQ when necessary
2. Supporting the flow of technical information and communications to our network and end users
3. Work as part of a team on development projects for new products and services
4. Build close working relationships with all internal departments to improve products and services
5. Technical administration including the delivery of campaigns and subscriptions
6. Travel to our dealer network throughout Ireland providing support on technical issues and projects
7. Undertake any other work as directed by their line manager in connection with their job as required
Attractive remuneration package available to the successful candidate.
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