About Forescout
Forescout Technologies is a leader in device visibility and control, enabling enterprises and government agencies to gain complete situational awareness of their extended enterprise environments.
Job Description
We are looking for resourceful and gritty individuals to collaborate as one team while ensuring a world-class customer experience. Our ideal candidate will have 5-8 years of technical experience in a support role, with a strong understanding of enterprise computing environments, distributed applications, and TCP/IP networks.
Responsibilities:
* Provide expert guidance to customers and other support engineers
* Collaborate with the team to resolve complex customer issues
* Handle case escalations and solve customer issues on site
* Work closely with Engineering to relay product issues
* Travel occasionally to customer sites for emergency technical issues
Requirements:
* Bachelor's Degree or equivalent work experience
* Outstanding customer-facing skills and ability to assess situations and adapt according to customer needs
* Strong knowledge of networking principles and security best practices
* Hands-on experience in Windows and Linux platforms
* Understanding of system hardening processes and computer networking systems administration
What We Offer
A collaborative and innovative environment where you can make an impact on worldwide security while working on the hottest technology.
Estimated Salary: $120,000 - $180,000 per year