Company Description
POSITION BASED IN SOUTH OF IRELAND (Covering Cork Maternity Hospital, University Hospital Kerry, University Hospital Waterford, Wexford General Hospital, Tipperary University Hospital, St Luke's General Hospital, Portlaoise Midlands Hospital & Mullingar Midlands Hospital)
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
The Operations Coordinator will be responsible for delivering and covering the day-to-day clinical activities of the screening programme, ensuring robust processes, direct management of service screening staff and oversight of the workforce training, accreditation and competency. This will involve working with and across a wide range of stakeholder organisations. The post holder will ensure the programme is delivered in line with national standards, providing an excellent screening service with the aim of early detection and prevention of hearing loss.
Be the point of contact and escalation at ward level.
1. Manage, support, assess and monitor the performance of staff ensuring the quality of service is of a high standard on a daily basis, ensuring effective communication.
2. Encourage and participate in training and educational programmes to enhance staff performance.
3. Be accountable for staff management, performance reviews, objective setting, training, and ensure management and consistency of management across the programme.
4. Responsible for escalations and authorise all leave/sickness/absence on dashboard and similar systems.
5. Responsible for recruitment selection, induction, appraisal, review and continued professional development of staff including succession planning.
6. Ensure that all records, documentation and audits are actioned and maintained appropriately and in accordance with appropriate legislation, and that confidentiality is maintained at all times.
7. Responsible for capacity planning, rota management and workforce management.
8. Oversee the daily work of the screening teams, monitoring attendance in relation to absence including sickness, annual leave and special leave.
9. Adapt to the changing needs of the local service and the company as a whole.
Qualifications
1. Experience working in a healthcare setting.
2. Experience managing staff including performance management of teams and individuals.
3. Show initiative, attention to detail, and the ability to prioritise tasks and use problem-solving skills.
4. Effective communication skills both written and oral within a multidisciplinary team at all levels and with patients/stakeholders in a calm, sensitive and reassuring way.
5. People management skills and the ability to lead a team.
6. IT literate with experience of using bespoke screening database software and knowledge of information governance.
7. Capability to work largely unsupervised, with close supervision of other clinical/clerical staff within the programme.
8. Willingness to participate and evidence continuing professional development (CPD).
9. A full driving licence and preferably your own transport to travel to and from venues and other places of work within the programme area.
Additional Information
* Employees of NEC Software Solutions are entitled to a Group Pension Plan with fantastic employer contributions.
OTHER INFORMATION:
* Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
* All offers are subject to satisfactory vetting, references and occupational health checks.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who are we?
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
NECCare, part of the NECHealth division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery. #J-18808-Ljbffr