Executive Housekeeper
We are seeking an Executive Housekeeper to oversee housekeeping, public areas, and laundry operations at The Europe Hotel & Resort.
The successful candidate will be responsible for ensuring the highest standards of comfort and luxury, leading to maximum guest satisfaction.
This role requires creating standard operating procedures, budgeting, and controlling expenses, as well as overseeing inventory checks and staff matters.
The Executive Housekeeper will train and direct housekeeping, public areas, and laundry teams to meet hotel standards, demonstrating strong leadership skills and organisational awareness.
Main Responsibilities:
* Daily shift operations management for housekeeping, public areas, and laundry
* Familiarity with hotel policy and procedure, fire safety, and emergency protocols
* Supervising consistency of quality standards and maintaining furniture, fixtures, and decoration in guest rooms
* Coodination with other departments, especially front office and maintenance
* Proper use of cleaning products and chemicals
* Encouraging training and active involvement in sessions
* Conducting meetings and delegating tasks
* Organizing linen and uniforms distribution
* Master key control and incident reporting
* Delegating duties to supervisors and approving working schedules
* Lost property control and conducting interviews
* Maintenance task review and submission
* Cleaning program design and Public Areas organisation
* Function area cleanliness and window cleaning schedule
* Flower arrangement and store requisitions approval
* Highest control of housekeeping expenses
* Linen and uniform planning and inventory supervision
* Guest room inspections and corrective action
* Inventory updates and special assignments
* Training on Fire & Emergency and Manual Handling
* Public Area cleaner supervision and Guest service directory update
* Minibar operation and expiry date monitoring
* Efficient service provision and Front Office liaison
* Modernisation recommendations and safety regulations enforcement
* Housekeeping standards monitoring and employee understanding promotion
* Lost property handling and meeting attendance
* Responsiveness to changes in the Housekeeping function
* Complaint investigation and corrective measures
* Safety hazards removal and reporting
* Overseeing all housekeeping activities and updating manuals
* Effective control and record-keeping of supplies and equipment
Requirements:
* Fluent English in both written and verbal
* At least 4 years of experience in housekeeping management, preferably in a 5-star hotel brand
* Experience in high-volume hotels with accommodation and banqueting operations
* Extensive knowledge of environmental services and cleaning processes
* Excellent leadership, attention to detail, and commitment to guest satisfaction
* Impeccable personal presentation
* Ability to spot small details and dedication to excellence
Benefits:
* Competitive salaries
* Complimentary meals whilst on duty
* Pension Scheme
* Health Insurance
* Employee Discounts
* Career Development & Training
* Tax saving Schemes
* Employee Social Events
Estimated Salary: $60,000 - $80,000 per year, depending on experience.