This newly created opportunity for an Operations Manager will be responsible for leading and managing the operations team to ensure seamless customer service and efficient workflow across departments.
Key Responsibilities:
* Lead, mentor, and develop the operations team to ensure high productivity and a customer-first approach.
* Set clear performance goals, conduct regular evaluations, and provide ongoing support and training.
* Work closely with the procurement and product operations teams to ensure seamless coordination and service delivery.
* Ensure high standards of customer service by optimising response times and order accuracy.
* Oversee the resolution of customer enquiries, complaints, and service issues. Develop strategies to improve customer satisfaction and retention.
* Collaborate with sales and account management teams to align operations with customer needs.
* Implement and maintain operational policies and procedures to streamline workflows.
* Monitor day-to-day operational activities, addressing inefficiencies and driving process improvements.
* Support the Head of Product Operations in maintaining high standards of product quality and delivery performance.
* Ensure compliance with health, safety, and quality regulations in all activities company wide.
* Track key performance indicators (KPIs) and provide reports on operational efficiency and customer service metrics.
Essential Skills:
* Proven experience in an Operations Manager role with a strong focus on team leadership and customer service.
* Background in managing operational teams in the construction, engineering, or industrial goods sector.
* Strong interpersonal and leadership skills with the ability to motivate and develop teams.
* Experience in optimising workflows, improving customer service processes, and enhancing team efficiency.
* Good working knowledge of budgets and cost control.
* Knowledge of health and safety regulations in distribution and production environments.