NYX Hotels is giving laidback luxury: we are THE destination Our NYX team (we call them City Lovers) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UK&I portfolio. As Operations Manager and a City Lover at NYX Hotels, youll keep the hotel running like clockwork and lead your team to ensure our guests enjoy the city, whichever way they choose. Youll be working alongside the Hotel Manager to oversee the operation, think creatively to offer five star guest service and go above and beyond to ensure every stay is electrifying Were looking for a dynamic individual with key people skills, who is great at getting the best out of their team. Key responsibilities of the Operations Manager: Be yourself Undertake Duty Manager shifts as required to support the team Work alongside the Hotel Manager to devise new ways of promoting the NYX Hotels brand in your city and spot local business opportunities Support with the delivery of new starter induction and Guest Care training, ensuring all team members are offering electrifying hospitality Share your experience and skills with the team for their own development Actively monitor recruitment requirements in your hotel to support the operation (and your current team) Collaborate with your local HR department to host engaging activities for your team Share your unmatched knowledge of the city with guests Youre a City Lover, so youll be able to recommend the best shops, clubs and restaurants around Some of the perks you could enjoy include: Management bonus scheme: based on our financial and your personal performances Enhanced pension plan Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Meals on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression Why come join us as Operations Manager? We look after our City Lovers just as well as we look after our guests. Once youre part of the NYX team, youre part of the whole Leonardo community and its our job to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our High Potential Programme is designed just for leaders like you The programme has been created to progress Operations Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels,along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality. Our Story NYX Hotels are a new generation of hotels: reflecting the unique vibe of the city, each hotel stands out with a distinctive design concept by celebrating local art. NYX Hotels is part of the Leonardo Hotels brand, which operates over 50 hotels across the UK & Ireland. There are so many plans for major expansion over the next few years; theres never been a more exciting time to join us Skills: Communication Management Leadership Benefits: Competitive Salary + Fantastic Benefits