Multi award winning Keltech Engineering is now recruiting for a Customer & Planning Support Specialist.
Are you an organised, detail-oriented professional with a passion for customer service and production planning? Do you thrive in a fast-paced environment where problem-solving and communication are key? If so, Keltech is looking for a Customer & Planning Support Specialist to join our team!
About the Role
As a Customer & Planning Support Specialist, you will play a vital role in coordinating production schedules, managing customer relationships, and ensuring smooth operations between our customers and internal teams. This role is ideal for someone with strong analytical skills, a keen eye for detail, and a proactive approach to problem-solving.
Key Responsibilities:
1. Customer Interaction: Act as the main point of contact for customers, ensuring their orders and queries are handled efficiently.
2. Order Management: Process customer orders, maintain accurate records, and ensure schedules align with production capacity.
3. Production Scheduling: Create and manage work orders, ensuring a level-loaded schedule to optimise production efficiency.
4. Issue Resolution: Identify and escalate any potential delays or challenges in meeting customer requirements, working cross-functionally to resolve them.
5. Reporting & Insights: Prepare weekly and monthly reports for senior management, providing key insights into scheduling and production efficiency.
6. Continuous Improvement: Identify opportunities to enhance the customer experience and improve internal processes.
What We’re Looking For
1. Experience: 1-2+ years in a customer service, planning, or scheduling role.
2. Education: A degree or certificate in Business, Supply Chain, or a related field is preferred.
3. Technical Skills: Proficiency in Microsoft Excel; experience with ERP/Customer Management Systems is a plus.
4. Communication: Excellent interpersonal and influencing skills to build strong customer relationships.
5. Problem-Solving: A proactive mindset with the ability to resolve issues quickly and efficiently.
6. Organisation & Planning: Strong attention to detail, analytical thinking, and ability to manage multiple priorities.
If you're ready to take on a key role in a thriving business, we want to hear from you!
Keltech is recognised as a World leader in the supply of complex metal fabrications, with customers such as Volvo CE, Caterpillar, JCB, Manitou, Liebherr, and Atlas Copco.
Other Information:
* 39 hours per week Monday to Thursday (08:00-16:30) Friday (08:00-15:30)
* Career Development & Progression.
* Education Opportunities.
* Work with the biggest brands.
More information: careers@keltech.ie
Job Types: Full-time, Permanent
Pay: €32,000.00-€35,000.00 per year
Schedule:
* Day shift
* Monday to Friday
* No weekends
Education:
* Advanced/Higher Certificate (preferred)
Experience:
* Administrative: 1 year (preferred)
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