About the Role
The Competition and Consumer Protection Commission (CCPC) seeks a Digital Content Development Manager (HEO) to join our Communications Division.
Division Overview
We promote public awareness and understanding of the CCPC's role, empowering consumers with information on consumer rights, personal finance, competition law, and product safety through our website, helpline, social media, marketing campaigns, public relations, stakeholder engagement, and education programs.
The Role
This role is critical to delivering a new CCPC website and transforming digital content production and management. The Digital Content Development Manager will lead the development of an excellent new website and website content, focusing on user experience and growing organic traffic via best-in-class content and SEO.
Key Responsibilities
* Audit current content and outbound links on the CCPC.ie website.
* Deliver website information architecture, content, and SEO strategy for the new website launch.
* Prepare and lead briefing to 3rd party content producers.
* Lead production of content for Consumer Rights and How to Complain sections of the website.
* Formulate content approval process.
* Manage and develop Digital Content Executive.
* Monitor and analyze content performance metrics.
Requirements
* Minimum four years' relevant experience in website management.
* High degree of proficiency with WordPress and other content management systems.
* Experience in SEO, accessibility standards, and digital content creation.
* Excellent written communication and copywriting skills.
* Previous experience with website FAQs and chatbots.