SAP Senior Manager SAP Operations - EMEA
Job Summary
The role of SAP Support Lead is to lead a best-in-class Global Level 2 SAP S/4 HANA Production Support team based in Ireland. The position will collaborate and coordinate closely with the business and other Global IT teams to maintain a stable, highly available business system on which Abbott can conduct its worldwide business activities.
Key Responsibilities:
* Manage production support tickets related to the S/4 functional areas, ensuring timely completion and compliance with established Service Level Agreements.
* Provide leadership across organizations related to SAP S/4HANA Production support and problem resolution.
* Serve as liaison between the support SAP team and other internal IT organizations to resolve complex issues.
* Review resolution and proposed solutions for business impact and adherence to global template and regulatory standards.
* Ensure service level management (SLA) compliance through the application of functional and technical expertise.
Requirements:
* A recognized bachelor's degree qualification.
* 10+ years of experience in support, configuration, development, or project management including S/4 HANA, ECC, FI/CO, Sales and Distribution, EDI, Warehouse Management, and Material Management.
* 3+ years of experience in leading SAP Support teams.
* Strong verbal and written communication skills, with ability to effectively communicate with all levels of the organization.
Preferred Qualifications:
* Experience managing SAP support environments and working with managed service providers.
* Experience working in a large or mid-sized multinational healthcare organization.
* Ability to work effectively within a team in a fast-paced changing environment.