Job Summary:
We are seeking a highly motivated and experienced Director of Product Management to join our team at Optum Insight. As the fastest growing part of the UnitedHealth Group family of businesses, we are expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work.
The successful candidate will be responsible for driving the definition, requirements, and delivery of new healthcare products such as Real Time Settlement. They will work closely with cross-functional teams to execute the product vision and take ownership of 0 to 1 Product ideas. The ideal candidate will have a deep understanding of customer experience, business needs, and existing internal and/or competitive products relevant to the domain.
Main Responsibilities:
* Customer evangelist: Gain deep understanding of customer experience, business needs, and existing internal and/or competitive products relevant to the domain.
* Develop product concepts: Identify product gaps and generate new ideas; identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience, improve market share, and drive growth.
* Develop product roadmaps: Translate product vision and strategy into detailed requirement documents and prototypes.
* Define product strategies: Identify risks and create product roadmaps for consistent messaging across teams.
* Lead end-to-end product lifecycle: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full product development lifecycle, including scoping, design, data collection and analysis, and present a comprehensive written narrative of insights and recommendations to senior leaders to drive improvements.
* Product delivery & execution: Responsible for working with different stakeholders across product, engineering, and research to take the product from ideation to production.
* Collaborate with stakeholders: Work with internal stakeholders (e.g., research, clinical, marketing, software development engineers) to execute the product vision and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
* Manage ambiguity: Able to work in a complex, matrixed environment. Independently take steps necessary to understand complex businesses, customer needs, and technologies and across a variety of customer personas and product categories to define the product.
* Data driven decisions: Business analysis, including financial and data modeling – market segment analysis, business case, forecasting; continuously evaluate metrics to ensure all activities are in line with overall product strategy.
* Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis. Continuously innovate and improve processes to optimize efficiencies.
* Go To Market & Pricing: Work with different stakeholders to identify the right GTM strategy for your product. Define the pricing strategy for your product.
Required Qualifications:
* Bachelor's degree in a technical field or equivalent practical experience.
* Proven Product Management experience with managing successful product definition, product execution, market analysis, business case development, prototyping, launch, go-to-market strategy, and post-launch roadmap.
* Previous proven experience working backwards from the customer problem or opportunity identify customer needs, pain points, use cases, trends, and related services to help build a product roadmap.
* Experience with end-to-end product delivery, including feature delivery and tradeoffs (prioritization) and contributing to engineering & technology strategy discussions.
Preferred Qualifications:
* AI/ML experience.
* Experience dealing with ambiguous complex products and technologies. Ability to independently take steps to define customer use cases across a variety of customer personas and product categories to produce meaningful insights.
* Demonstrated experience in product management or related disciplines within the Health Care domain.
* Demonstratable experience in product management in technology, such as provider / payer technology, cloud computing, data science, and applied machine learning.
* Excellent interpersonal skills with experience working with and influencing executive level leaders.
* High energy, self-managed, self-starter; thrives in a constantly changing, ambiguous environment.