Role Description:
As an Office Administrator, you will play a pivotal role in the efficient functioning of our office by providing essential support in various administrative tasks. You will be responsible for handling telephone communications, processing orders, and assisting with basic accounts and sales administration. Your organizational skills, attention to detail, and strong communication abilities will contribute to the overall effectiveness and smooth operations of the company.
Responsibilities:
1. Telephone Communications:
o Answer and direct incoming calls to the appropriate personnel or department.
o Greet clients, visitors, and guests in a professional and friendly manner.
o Provide relevant information and handle inquiries, ensuring excellent customer service.
2. Order Processing:
o Receive and process orders from customers, clients, or internal departments.
o Verify the accuracy of order details, including product information, pricing, and shipping details.
o Collaborate with the warehouse or relevant departments to ensure timely order fulfillment and delivery.
3. Basic Accounts and Sales Administration:
o Assist in basic bookkeeping tasks, including recording transactions, invoicing, and accounts receivable/payable.
o Assist in basic sales administration, including processing enquiries through CRM system.
o Maintain accurate records of financial transactions and update relevant databases.
o Support the finance team in reconciling invoices and resolving discrepancies.
4. General Office Support:
o Handle incoming and outgoing mail, as well as other administrative tasks as assigned.
5. Data Entry and Documentation:
o Input data into spreadsheets, databases, and other software systems accurately and efficiently.
o Maintain organized and up-to-date files and records, ensuring confidentiality and security.
Requirements:
* Experience: Previous experience in an administrative or office support role is preferred, but not mandatory for entry-level candidates.
* Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. Familiarity with basic accounting software is a plus.
* Communication: Excellent verbal and written communication skills to interact with clients, colleagues, and vendors professionally.
* Organizational Skills: Strong organizational abilities to handle multiple tasks efficiently, prioritize work, and meet deadlines.
* Attention to Detail: Meticulous attention to detail to ensure accuracy in data entry, order processing, and financial records.
* Customer Service: A customer-oriented mindset with a focus on providing exceptional service to clients and internal stakeholders.
* Problem-Solving: Resourceful and proactive in resolving day-to-day administrative challenges.
* Team Player: Collaborative and able to work effectively within a team environment.
Preferred Additional Skills:
* Knowledge of basic accounting principles and experience with accounting software.
* Familiarity with office equipment and systems.
* Experience in using CRM software for managing customer interactions.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Employee assistance program
* On-site parking
* Wellness program
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Summerhill, CO. Meath: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work Location: In person
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