Job Title: RDC Manager
Reports To: Regional Operations Manager
Purpose of Job: To maximise RDC sales and profitability through creating and maintaining long-lasting B2B relationships, delivering excellent customer service and ensuring the safe and efficient running of the RDC operation.
Key responsibilities and duties - daily tasks will include, but not be limited to:
1. People management
o Lead on the recruitment and selection of new members of staff.
o Oversee the induction of new members of staff.
o Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing on-going feedback.
o Identify staff development needs and put plans in place to meet them, including providing coaching and on-the-job training where appropriate.
o Make sure driver training is organised (accident prevention).
o Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant FPS policies, liaising with HR Advisor as necessary.
o Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required.
o Submit weekly absence and overtime calculations to payroll dept.
2. Asset management
o Manage warehouse layout to maximise operational efficiency.
o Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated.
o Ensure compliance with company procedures and policies regarding RDC activities.
o Take necessary actions in response to audit findings within agreed parameters.
o Ensure RDC staff understand how they can influence costs and contribute to RDC profitability.
o Ensure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls).
o Plan, monitor and adjust overall staffing levels to maintain operational efficiency.
o Use management information to identify opportunities to reduce costs/waste and improve operational efficiency.
3. Customer service management
o Review and improve delivery service to aid business development.
o Resolve customer queries and issues.
o Process customer returns and warranties effectively and efficiently, in line with company procedures.
4. Communication
o Respond to regional management requests in line with specified deadlines.
o Attend regional and RDC review meetings with regional management.
o Escalate all RDC operational and sales issues promptly to relevant regional manager.
o Carry out regular communication with all field sales staff, holding two-way updates on customer developments and issues.
o Communicate performance and change information to branch staff on an ongoing basis.
5. Health and safety
o Ensure all RDC equipment is recorded accurately and checked regularly.
o Conduct weekly RDC H & S inspections and take remedial action accordingly.
o Record accidents and incidents in line with procedure.
o Carry out random vehicle safety checks.
o Maintain and service delivery vehicles and warehouse equipment in line with agreed frequency.
o Ensure RDC staff, contractors, and visitors comply with H & S legislation, encouraging and developing a positive approach to Health and Safety at all levels.
Special Requirements
* Flexible working pattern to ensure efficient/effective trading.
* Occasional out-of-hours travel requirements.
* Occasional overnight accommodation.
* May be required to drive Non-HGV delivery vehicle on occasion.
* Job may involve lifting/carrying/handling goods on occasion – maximum weight 25 kg.
* Any other reasonable task as required.
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