Job Description:
This is a key role within our retail operations team, working at the ground level in a fast-paced and exciting environment.
We are part of a product and tech-focused company operating multiple brands online and in retail.
Key Responsibilities:
* Supporting the Retail Manager to oversee and ensure the smooth running of the outlet.
* Delivering 5 Star excellence in Customer Service.
* Dealing with all customer queries efficiently, professionally, and consistently with company policy.
* Promote good communication between employees and management.
* Recruit, develop, lead, motivate and retain your team.
* Engage with new initiatives and embrace new ways of working.
* Drive operational standards throughout the company.
* Complete club procedures and administration and ensure compliance with policies and practices.
Requirements:
* Minimum 2 years Assistant Manager experience in retail or hospitality.
* Strong planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales.
* Excellent communication skills, verbally and in writing.
* IT proficient, with experience of working with Microsoft Word, Excel and the aptitude to learn in-house systems.
* Ability to influence wider business stakeholders.
* Experience in delivering coaching/training in the moment to ensure that customers have a great experience.
* Ability to deal with tough situations in a calm and professional manner.
* Candidates from a Fast-Paced Grocery Retailer or Telecommunications Retailer are highly sought after.