Lexas Technologies is an experienced global engineering services and general contractor company serving the semiconductor and high-tech manufacturing industries.
Job Responsibilities
1. Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
2. Ensures adequate records and systems are maintained.
3. Schedules personnel responding to critical situations.
4. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
5. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
6. Responsible for supervising all site service operations for semiconductor equipment modules at customer site.
7. Owns and is in charge of the professional representation of service to the customer.
8. Supervises the field service staff to provide technical support, repair and maintenance assistance to customers on all aspects of equipment service.
9. Analyze customer problems and needs to generate action plans; communicates with field organizations and sales to support customer requirements and evaluate performance.
10. Plans, organizes, controls and monitors all necessary service operations to support site activities by managing the engineering team and setting priorities/goals for engineers.
11. Devise and implement plans and preventive maintenance programs that optimize machine/system performance and minimize downtime/unscheduled system interruptions.
12. Assumes accountability for continuous customer satisfaction with services received. Professionally represent the company to the customer; develop and maintain good customer relations and participate in meetings on related field service issues.
13. Contributes to spares supply and inventory control in analyzing spares and inventory reports to improve supply and costs; approves spares orders.
14. Control and manage the scheduling of organization shift coverage and PTO.
15. May perform other related duties as assigned or requested.
Minimum Qualifications
1. Technical diploma or University degree, preferably in Engineering.
2. 5-6 years applicable experience in the Semiconductor Industry / other High-Tech Industry at Customer Service on-site.
Preferred Qualifications
1. Strong influence and communication capability.
2. Good business sense.
3. Service: Strong knowledge and applications of Advanced service products.
Job Type: Full-time
Additional pay:
* Bonus pay
Benefits:
* Flexitime
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 31/01/2024
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