About Us
At ICT Services, we are a leading IT field services, roll-out and support services group. Our team of 100-strong professionals provides an all-Ireland service from nine offices and parts hubs, partnering with the largest and most innovative developers and IT manufacturers in the world.
We are headquartered in Dublin, with a subsidiary in Northern Ireland, making us a truly Island of Ireland resource. Our goal is to deliver best-in-class IT solutions to customers across key industry sectors throughout Ireland.
Backed by a network of engineers and an expert back office team, we provide meticulous attention to detail and rapid response to requests, ensuring round-the-clock dependability. We are a cutting-edge organisation continually evolving to provide class-leading business-enhancing solutions.
Career Opportunities
We are an ideal place for innovative and energetic people who want to grow their experience. As part of our dynamic team, you will have the opportunity to develop your career from both a technical and commercial perspective while working in a cross-section of sectors.
Role: Desktop Support Engineer
We are currently seeking a skilled Desktop Support Engineer to work on one of our customer sites in Clonmel. This is a full-time position working onsite with our customer.
Key Responsibilities
* Troubleshoot PC-related problems via phone, remote tools, or desk-side support.
* Build, configure, and troubleshoot PC and laptop applications and hardware components.
* Facilitate warranty repair with relevant hardware vendors.
* Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
* Coordinate workstation asset recovery.
* Maintain workstation/workstation spare parts break/fix, upgrades, and new hires.
* Complete incidents and requests within SLA in a pressurised environment.
* Ensure tickets are updated on a daily basis.
* Support meeting room environment and video conferencing, as needed.
* Support printers, scanners, and other peripherals.
* Support mobile devices, such as iPads and iPhones.
* Support Apple MAC devices.
* End-user data backup and restoration, as needed.
Requirements
To be successful in this role, you should possess:
* Three to four (3-4) years' experience providing IT infrastructure field support.
* Hands-on experience in installing, troubleshooting, fixing desktops, printers, laptops, and other computer peripherals hardware problems.