We are now looking for a dedicated and customer-oriented Accommodation Porter to join our team.
As an Accommodation Porter, you will play a crucial role in ensuring the smooth operation of our hotel by assisting guests with their luggage, maintaining cleanliness in public areas, and providing exceptional service at all times. The successful candidate will maximise guest satisfaction by providing neat and clean rooms, corridors, and public areas, in accordance with the standards of this hotel.
Responsibilities:
1. Maintain cleanliness and orderliness in public areas such as the lobby, corridors, and elevators.
2. Monitor and report any maintenance issues or safety hazards to the appropriate department.
3. Assist guests with inquiries and requests in a courteous and professional manner.
4. Collaborate with other hotel teams to ensure seamless guest experiences.
5. Uphold the hotel's standards of cleanliness, presentation, and guest satisfaction.
6. Ensure that linen stock levels are always kept at the par stock level.
7. Stock and re-stock the Accommodation trolleys with linen during the day.
8. Work in a safe manner regarding handling and moving, and utilize equipment, chemicals, and protective devices as instructed.
Requirements:
1. Previous experience in a similar role within the hospitality industry is preferred but not required.
2. Excellent communication and interpersonal skills.
3. Ability to work efficiently in a fast-paced environment.
4. Strong attention to detail and a proactive approach to tasks.
5. Exceptional customer service skills with a genuine desire to exceed guest expectations.
6. Flexibility to work various shifts, including weekends and holidays.
Benefits:
1. Competitive salary.
2. Comprehensive benefits package.
3. Opportunities for career advancement and professional development.
4. Colleague discounts on hotel stays, dining, and other amenities.
5. A supportive and inclusive work environment where your contributions are valued and recognised.
If you are passionate about providing exceptional service and creating memorable experiences for guests, we invite you to join our team at The iNUA Collection. Apply now to embark on a rewarding career in hospitality!
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