Job Description
One of Ireland's leading financial institutions is hiring Customer Care Advisors. This is a fantastic opportunity for those wishing to start a career in the financial world.
Full training is provided when starting the role.
Responsibilities:
1. Provide excellent customer service while being understanding of the customers' needs and digital capabilities in a timely manner.
2. Using your product knowledge to help customers solve any issues they are facing.
3. Keeping yourself informed about business and product developments.
4. Supporting the team and maintaining agreed KPIs and achieving targets.
5. Managing a database effectively through accurate and efficient data entry.
6. Ensure data protection and confidentiality regulations are rigorously followed.
The ideal candidate:
7. Prior experience in customer service.
8. Excellent communication skills, both verbal and written.
9. A high level of precision and attention to detail are required.
10. Have a passion for continuous self-development and learning.
11. Strong computer abilities (Word and Excel) are required.
12. Demonstrated ability to deal with and solve problems effectively
13. Ability to operate successfully both independently and as part of a group.
Benefits:
14. Staff banking and preferential rates on certain products.
15. Employer Pension contribution - opportunity to earn up to 16% of your basic salary in employer contributions.
16. Education and professional development support.
17. Company-Paid Sickness Benefit.
18. Long-Term Sickness Benefit
19. Time off benefits including fully paid maternity leave, adoptive leave, paternity leave, force majeure leave & carer's leave
20. Life Assurance - benefit of 4 times your annual salary, in addition to a dependent's pension
21. Tax Saver commuter tickets
22. Cycle to Work scheme
23. Holiday fund to allow saving throughout the year
24. Employee Assistance Programme - free confidential service available 24/7 which can be used by the employee and their family
25. Employee Discounts on hundreds of well-known brands, companies and learning courses
26. Free annual health screening and discounts for eye tests
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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