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Base pay range Service Operations Manager Location – Co.
Wicklow
Our client is currently seeking an experienced and motivated Service Manager to lead a busy Department.
As the Service Manager, you will be responsible for overseeing the day-to-day operations of the Service Department, ensuring outstanding Customer Service, Efficiency, and Profitability.
This role requires strong leadership skills and the ability to adapt quickly to challenges.
Key Responsibilities Leadership - Manage and inspire a team of Technicians, and support staff to achieve their full potential.
Customer Focus - Ensure a high level of Customer Satisfaction by delivering prompt, quality service and resolving customer concerns effectively.
Operational Excellence - Oversee the Workshop Schedule, ensure adherence to manufacturer guidelines, and maintain efficiency in workflows.
Performance Management - Monitor KPIs such as Service revenue, productivity and implement strategies for improvement.
Compliance - Ensure all operations meet legal and Manufacturer Standards, including health and safety regulations.
Collaboration - Work closely with other departments, including Finance, Operations, Compliance and Sales to ensure a Seamless Customer Experience.
Warranty Processing - Ensure warranty guidelines are adhered to on a daily basis and processing is done and monitored for Manufacturer rebates.
Requirements Proven experience in a managerial role within a multi-brand aftersales or service environment.
Strong knowledge of running a Service department and best practices.
Exceptional Leadership and Communication Skills, with the ability to motivate and develop a team.
Results-driven mindset with a focus on achieving targets and continuous improvement.
Excellent problem-solving and Organizational skills.
Proficiency in service management software and reporting tools.
License free of any penalty points.
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service and Management
Industries Appliances, Electrical, and Electronics Manufacturing
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