German fluent Policy Administrator
Location: Dublin, Ireland
Salary: 31K base gross
Contract: Permanent
Hybrid working model (50% from home and 50% from the office)
The role of the Policy Admin involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.
Responsibilities:
* Be a strong team player with good communication skills
* Ability to be flexible and open to learning new skills
* Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
* Process 40+ email per day and work on additional tasks
* Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
* Build positive and professional working relationships with internal clients
* Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
* Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
* Responsible for the policy management of small, medium and large corporate clients.
* Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
* Aim to achieve a first time resolution when communicating via email or phone.
* Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
Requirements:
* 1-2 years’ experience in Administration role or previous experience in a customer focused role in an administrative capacity
* Experience working in pressurized environment with tight deadlines
* Strong Knowledge of Microsoft Office (Excel, Word)
* Experience in a customer and quality focused environment, producing accurate work within team turnaround times
* Fluent in English and German
We offer:
* Dynamic and Multinational working environment
* Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
* A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
* Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
* Discounts on our products
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