Job Title: Collections Agent
About the Role
We are seeking an experienced Collections Agent to join our client based in Killarney on a 12-month contract. Our client provides lending and credit services nationwide.
Key Responsibilities
* Contact debtors via phone, email or mail to recover overdue payments.
* Engage with clients professionally, showing empathy and understanding while assisting with payment difficulties.
* Negotiate payment plans that meet both customer and company needs.
* Maintain accurate records of communication and account status.
* Provide reports on collections progress and outstanding accounts.
* Ensure compliance with all debt collection laws and company policies.
Requirements
* Experience in collections, customer service or call centre preferred.
* Strong communication, negotiation and time management skills.
* Ability to balance collections with empathy and customer support.
* Proficiency with Excel.
* Takes responsibility and ownership of completing work to required standard.
* Fluent written and spoken English.
About the Client
Our client is a reputable provider of lending and credit services nationwide.