Chief Operating Officer (COO), XLCSSEIrelandXL Catlin Services SE (‘XLCSSE’) is an intra-group service provider that employs the majority of colleagues within Europe who deliver services to certain regulated insurance carriers and unregulated entities on an outsourced basis and supports them in meeting their obligations to their respective regulators, boards of directors and clients.XLCSSE supports the AXA XL Division by optimising the deployment of available talent and resources and supports the Division’s expense management and profitability targets.The COO will be responsible for driving and overseeing the day-to-day business operations and services of XLCSSE.The role is crucial in supporting XLCSSE deliver its strategic and operational objectives.The COO will report directly to the XLCSSE Chief Executive Officer (CEO).This is a Central Bank of Ireland Pre-Approval Controlled Function role under the CBI’s Fitness and Probity Regime. Any appointment will be subject to regulatory approvals.DISCOVER your opportunityWhat will your essential responsibilities include?·Responsibility for overseeing day-to-day operations of XLCSSE business and operations to deliver highly efficient, effective, compliant and truly value adding services.·Leading the COO Team, you will be required to: monitor and evaluate individual and team performance regularly; foster effective communication and collaboration within the team; promote a harmonious work environment; oversee the training and professional development of team members.·Responsible for alignment across the XLCSSE management team through running bi-weekly management meetings and continued communication around management of current and emerging issues·Ensure that XLCSSE is providing services to its clients, the carriers, to the agreed service level standards and key performance metrics and that the foundational KPI framework accurately and efficiently tracks service quality and identifies any issues of which the Carriers should be aware. Manage high quality reporting to the Carriers on service performance. Ensure that appropriate service governance is in place. Oversee reporting for the XLCSEE Branch network.·Proactively representing XLCSSE with key internal stakeholders (including executive management and Carrier COOs and corporate functions, including HR, Legal & Compliance, Risk, Internal Auditors, Tax and Finance) and key external stakeholders (including Regulators and External Auditors).·The COO will oversee all aspects of the company’s critical outsourcing arrangements (eg AXA GO).·Manage and monitor third party (both intragroup and external) service delivery in accordance with agreed services levels and key performance indicators. Cognizant of the increased regulatory demands from the CBI and other regulators, with particular focus on sub-outsourcing and offshoring risks (ESS Poland and India). Ensuring effective oversight of service delivery is in place at all levels of the organization, as well as appropriate challenge to ensure service quality remains at the highest levels.·Represent XLCSSE at AXA XL divisional and Carrier forums relating to outsourcing arrangements and provide a link between XLCCSE and these governance forums. Monitor the key strategic initiatives and projects in the division and wider group.·Play a leading role (working alongside Co-Sec, Legal, the CRO and HOC) in the continued enhancement of the governance framework of XLCSSE. This includes ensuring the policies applicable to each of the respective management teams’ functional area are updated and approved in accordance with applicable rules and AXA standards on an annual basis; processes are in place to ensure the CTA is adhered to on all material transactions and contracts; and development of a Governance Manual.·Working with the CEO and with relevant functions in Risk, Compliance, Legal and Co-Sec to deliver effective and proportionate governance for XLCSSE. Oversee delivery of high-quality papers and materials to all committees (XLCSSE and other Entities).Present these reports to the oversight committees as required and deal with any actions raised. Ensure effective and timely communication and reporting to key stakeholders including the CEO and the non-executive Board members.·Keep the CEO fully informed, in a timely and candid manner, of the conduct of the day-to-day operations of XLCSSE regarding the achievement of its established goals and of all material deviations from the goals or objectives and policies established by the Board.·As a member of the executive team in partnership with the CEO, play a key role in the development, implementation and monitoring of XLCSSE’s annual operating and financial plans that support XLCSSE’s medium term business strategy.·Supporting the CEO in driving alignment across all of AXA XLs regulated and non-regulated service companies in relation to best-in-class service delivery to Carriers in relation to corporate governance and compliance, outsourcing and procurement, reporting and analytics, and control and risk frameworksSHARE your talentWe’re looking for someone who has these abilities and skills:·Leading Teams:Holds self and team accountable for achieving ambitious results; delegates and uses resources effectively to meet organizational objectives; breaks down silos and gets teams to work together towards common goals.·Strategic Solutioning:Generates sound and creative solutions to problems; simplifies complex issues to identify the core problem and devises clear strategic solutions.·Financial Acumen: Understands and applies financial principles and practices relevant to the insurance industry, demonstrating a strong grasp of both financial management and industry-specific financial considerations·Compliance & Regulation: Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the insurance sector.·Stakeholder Management and Communications: Builds and manages reciprocal relationships with critical stakeholders for the benefit of the business. Manages and prioritizes external and internal communications related to critical stakeholders,·Operational Excellence: Provides operational management and support. Interfaces with firm management, sales management and financial areas.·Analytical & strategic mindset: Leverages business insights to make the best decisions; understands the "big picture" of how decisions and solutions impact the business, other functions, and the bottom line.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.comInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globeRobust support for Flexible Working ArrangementsEnhanced family friendly leave benefitsNamed to the Diversity Best Practices IndexSignatory to the UK Women in Finance CharterLearn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.Our Pillars:Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.For more information, please see axaxl.com/sustainability
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