Purpose of Role:
The Operations Manager will lead and be responsible for the management and effective delivery of Barrog Healthcare services in their assigned area. With service locations in Leinster and Munster, this role will be based in our offices in Dublin or Cork and be supported by leaders based regionally.
The Operations Manager will provide direct line management and support for Service Leaders in accordance with the service delivery model. They will oversee operations at Barrog Healthcare and work to ensure the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment for our clients. They will ensure that clients will be treated with dignity and respect, promoting a culture of unconditional positive regard at all times.
The Operations Manager will support and develop a team of professionals in delivering excellence in compassionate care and drive process innovation and improvement.
The Company:
Barrog Healthcare is a small, private health and social care provider based in Dublin and Cork with services nationwide providing residential care, community outreach and day packages nationwide to enable people who need support across the areas of disability, aftercare, transitional and mainstream social care.
We pride ourselves on working to support and champion both our service users and staff, and welcome applications from any person that feels they would be a good fit within our organisation. Our company culture is about putting people at the centre of all of our decisions. You will work in a new and growing service and bring your experience and insights to the role in a supportive and collaborative team. The right candidate for this role will strive to enhance the lives of the individuals we support by promoting their community inclusion and equal citizenship and bringing a dedicated team with you on the journey.
Job Title: Operations Manager- Health & Social Care
Closing Date for Applications: 11th April 2025
Proposed Interview Dates: 14-16th April 2025
Contact for Informal Enquiries: recruitment@barroghealthcare.ie
Location of Post: This post will be based in our office either at Newlands Cross, Dublin or Monahan Road Cork.
Reporting Relationship: The Operations Manager will report to the Head of Operations.
Salary: Scale €60,000 to €69,570. New appointees to any role are expected to start at the entry point of the scale.
Job Type: Full Time, Permanent
Probation: 6 months
Annual Leave: 23 Days
Hours of work: 40hrs over 5 days per week, Mon - Fri
On Call: A separate dedicated on-call team are in place, support for escalated calls is required.
Vetting: All applicants will be subject to reference checks, Garda Vetting and a request to provide security clearance from any country in which they resided for more than 6 months after their 16th birthday.
Travel: Travel to the other base (Cork or Dublin depending on the successful candidates location) would be required at a frequency to be agreed between the successful candidate and the Head of Operations at least once per month. Transport will be provided by the business.
Benefits:
Competitive starting salary
Annual pay increments
Contributory Pension Scheme
Death in Service Benefit
Dedicated on-call service for out of hours support for operations
Time off in lieu
Promotion and development opportunities
Support for further education and training
Access to Cycle to Work Scheme and tax-free bus/Luas/rail/coach tickets
Access to Employee Assistance Programme (EAP) 24/7 access to professional counselling, medical, financial and legal advice
Refer a friend bonus
Discounted driving lessons
Main Duties And Responsibilities
Professional
Be responsible for the effective governance, operational management, and administration of the service.
Contribute to the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment.
Ensure that all activities and operations are performed in compliance with regulatory requirements, policies, internal controls, and risk management functions.
Keep up to date with any changes in legislation including but not limited to the Health Sector, Disability Sector, Health & Safety etc.
Be responsible for ensuring all relevant registrations and qualification requirements are maintained for their tenure.
Be responsible for all aspects of Health and Safety of service users and staff and compliance with Health and Safety legislation.
Ensure follow through and accountability on any responsibilities in relation to young people/vulnerable adults as agreed.
Manage enquiries, complaints and allegations from young people/vulnerable adults engaged with the Service in accordance with National Policy and Service Policy Guidance documents.
Implement processes, infrastructure, and effective management practices to sustain current activities, and anticipated growth.
Ensure that objectives and outcomes included in the strategic plan are achieved with regard to operations.
Provide direct line management, supervision and leadership for service leadership in accordance with the service delivery model.
Ensure follow through and accountability on any responsibilities in relation to clients as agreed.
To take responsibility for the measurement and effectiveness of all processes.
Lead Service projects e.g. Service forums/induction/training days etc. Support the relevant managers in new and innovative projects as requested by the Director.
Submit SOP's, applications to vary, PPIM/PIC forms.
Respond to requests for information from TUSLA/HSE.
Support the completion of SLA responses and paperwork.
Support the completion of tenders.
Insurance
Ensure insurance meets SLA requirements.
Ensure appropriate insurance is in place for all business activities.
Respond to provider assurance queries from HIQA.
Registered Provider
Support annual business plan in line with internal and external feedback.
Oversee data protection requirements, data breach investigations.
Support and provide guidance for personnel in core business functions, including scheduling, on-call and operations.
Manage and ensure resolution for enquiries, complaints and allegations service in accordance with National Policy and Service Policy Guidance documents.
Seek the advice of relevant personnel as required.
Provide timely, accurate and complete reports on operational matters to the DIRECTOR and any committee, Board of Directors, or statutory agency as required.
Contribute to the management, development, and execution of the handling of significant incidents which may impinge on service delivery, or the reputation of the company.
Manage work and resources to maximize productivity and ensure optimum service delivery.
Assign accountabilities, set objectives, and establish priorities for all areas within the company.
Delegate authority and responsibility as appropriate.
Foster a high-quality service orientation, and client centred environment.
Participate in the development of strategic operational plans.
Ensure there is an efficient flow of information within the company by leading, directing, sharing, and seeking information as appropriate.
Undertake the duties of the post in a manner that is flexible, and in line with the requirements of the position.
Communicate any concerns in relation to the business to the DIRECTOR.
Initiative and innovation in identifying areas for service improvement.
Foster good relations with the DIRECTOR staff, and allied agencies.
Eligibility Criteria
Qualifications And /Experience.
Eligibility to work in the Republic of Ireland on a full time basis.
A minimum of 3 years in a management role in the area of social care / health or disability.
An appropriate qualification in health or social care management at an appropriate level (that meets HIQA requirements for PPIM).
Have a proficient working knowledge of the HIQA Standards and Health Act (2007) and associated regulations and Guidance; and knowledge of national policies in the disability sector.
Candidates must have a suitable qualification in management.
A full valid Irish or EU driver's licence as the candidate will be expected to travel around the service and to other locations as part of their role.
Significant operational experience in managing and delivering change in a complex environment, as relevant to the role.
Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to the role.
Effective supervision skills.
Excellent written communication skills including the ability to produce professional reports.
Strong negotiation/influencing skills.
Sufficient clinical and professional knowledge including an understanding of theory and practice with application to best practice in the delivery of care with to carry out the duties and responsibilities of the role.
A good understanding of policy, legislative and professional requirements to ensure an appropriate standard of service delivery (e.g. a working knowledge of the legislation relevant to role such as the Child Care Act 1991, Aftercare National Policy and Procedure and Children First Guidelines), Vulnerable Adults National Policy/Guidelines.
Capacity to plan and deliver care in an effective and resourceful manner within a model of person-centred care.
A good understanding of levels of compliance required to implement HR policies/procedures and guidelines.
The ability to assist in the development/ implementation of policy, information sharing protocols, audit systems and referral and integrated care pathways.
An in-depth understanding of the standards of proficiency for Social Care Workers as required by CORU.
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