Job Description
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently.
Responsibilities
* Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively.
* Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.
* Install, configure, and maintain software applications and operating systems on desktops and laptops.
* Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner.
* Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained.
* Assist with IT projects, including software upgrades, hardware deployments, and system migrations.
* Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge.
Knowledge, Skills, & Abilities
* Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms.
* Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts.
* Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools.
* Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
* Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders.
* Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines.
Requirements
* Bachelor's degree in Information Technology, Computer Science, or related field or equivalent job experience.
* Minimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environment.
* IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
* Flexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if required.
Benefits
Rea offers a wide variety of benefits to help support our employees' health, wellness, and financial goals.
* Health Care Plan (Medical, Dental & Vision).
* Retirement Plan (401k).
* Life Insurance (Basic, Voluntary & AD&D).
* Paid Time Off (Vacation, Sick & Public Holidays).
* Family Leave (Maternity, Paternity).
* Short Term & Long Term Disability.
* Training & Development.
* Wellness Resources.
* Four (4) weeks PTO.
* Twelve (12) paid holidays, of which three (3) are floating holidays.
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