About Your New Employer
We are a forward-thinking organization with a presence in France and Europe, partnering with over 30 industry leaders across six countries. Our mission is to cultivate a vibrant and inclusive workplace where employee well-being and work-life balance are top priorities.
About Your New Job
As an Operations Executive, you will play a key role in:
* Assessing and processing claims within the PPI portfolio, ensuring full compliance with policy terms and conditions.
* Making informed decisions on claims based on TPA recommendations, confirming approvals.
* Administering medical subscriptions, liaising with TPAs and underwriters to ensure timely decisions.
* Monitoring monthly reporting for accuracy and verifying claims transfer request forms.
* Proposing and implementing improvements in claims investigations and settlements to streamline processes.
* Providing operational support and assisting with partner management, including training and operational visits.
* Managing customer service inquiries and maintaining high internal quality standards.
* Building and maintaining strong partner relationships, providing ongoing training and operational support.
Key Responsibilities
This role requires strong decision-making, process optimization, and the ability to manage vital relationships while upholding the highest quality standards.
What Skills You Need
To be successful in this role, you will need:
* A relevant qualification, such as a degree or insurance certification.
* Proven experience in claims handling, with medical underwriting experience being a plus.
* Proficiency in English and French, with additional European languages being an advantage.
* Strong customer relations and communication skills.
What's on Offer
We offer:
* Exciting travel opportunities: Work remotely from abroad in Europe/UK for 8 weeks per year.
* A flexible working policy: Experience a diverse, inclusive, and vibrant office environment, with the flexibility to work from home 1-4 days a week.
* Regular events and initiatives: Join a company that organizes regular events and initiatives to support meaningful causes while fostering a fun and engaging workplace.