We are seeking a highly motivated Service Manager to oversee the daily operations of our workshop, ensuring exceptional customer service, efficiency, and compliance with industry standards.
Key Responsibilities
* Oversee and coordinate the daily activities of the workshop.
* Drive a customer-centric approach, ensuring all service KPIs are achieved.
* Optimize team productivity and workflow to meet performance targets.
* Supervise and support technicians to uphold service quality standards.
* Track and assess workshop performance, identifying areas for improvement.
* Address customer inquiries and resolve complaints professionally and efficiently.
* Ensure adherence to health and safety protocols at all times.
Qualifications, Experience & Skills
* Prior experience in a Service Manager or similar leadership role is advantageous.
* Strong leadership, organizational, and communication abilities.
* Extensive knowledge of the motor industry and aftersales operations.
* Dedicated to providing exceptional service and enhancing customer satisfaction.
* Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities.
* A full, clean driving license is required.
Key Competencies & Attributes
* Ability to engage effectively with customers and stakeholders.
* Positive attitude, energetic mindset, and a strong drive for success.
* Proven ability to meet deadlines with a strong work ethic.
* Flexible and adaptable to evolving business needs.
* Resilient under pressure, maintaining composure in a fast-paced setting.
* Proactive problem solver who anticipates challenges and suggests improvements.
* Strong time management and organizational skills with the ability to shift priorities quickly.
* Self-motivated individual who works independently while collaborating effectively with a team.
* Sharp analytical skills with a keen eye for detail.
* Passionate about career growth and professional development.
* Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels.
INDMC Skills
* Automotive Service Manager Leadership