Full time 37.5 hrs per week FUNCTIONWe are seeking a detail-oriented and tech-savvy IT Assistant to support our business's technology needs. The ideal candidate will handle day-to-day IT operations, provide technical support, and maintain the smooth functioning of our IT infrastructure. This role is perfect for someone who thrives in a dynamic environment and is eager to contribute to a growing team.DUTIES AND RESPONSIBILITES1. Technical Support:· Respond to and resolve hardware, software, and network-related issues in a timely manner.· Provide training and support to employees on IT tools and systems.2. System Maintenance:· Assist in the installation, configuration, and maintenance of computers, printers and other peripherals.· Perform routine system updates, backups, and security checks.3. Network Management:· Monitor and troubleshoot local area networks (LAN), Wi-Fi connections, and internet access.· Assist in managing user access, permissions, and security protocols.4. Software Management:· Install and update business software applications.· Maintain an inventory of software licenses and ensure compliance.5. Documentation and Reporting:· Keep records of IT assets, user requests, and resolutions.· Assist in creating and maintaining IT policies and procedures.6. Vendor Coordination:· Liaise with external IT service providers for specialised support.· Assist in sourcing IT equipment and software as needed.IDEAL CandidateEducations:· Certifications (Optional): CompTIA A+, Network+, or similar certifications are a plus.· Bachelor’s degree in information technology or a related field is ideal but not a requirement.Experience· 2 years’ experience in similar roles is an advantageTechnical Skills:· Proficiency in Windows systems, Microsoft Office Suite, and common business software.· Basic understanding of networking principles, hardware troubleshooting, and cybersecurity best practices.· Proficiency in MS office is required· Knowledge of ISO27001 is an advantageSoft Skills:· Strong problem-solving skills, excellent communication abilities, and a proactive attitude.· Keen interest in continuous self- development· Ability to work on multiple tasks and varying tasks on a daily basisWhat we offer· A supportive and collaborative work environment.· Opportunities for skill development and career growth.· Flexible working arrangements (if applicable).· Employee assistant programme· Pension scheme· Life Insurance Policy· Online GP access Other infoDue to the nature of the role, a full driving licence and access to a car is a requirement. Additionally, remote working is not available given the job specific requirements.Closing date : 21st March 2025