SAP Landscapes Ltd Overview
SAP Landscapes Ltd has created and sustained Ireland's most prestigious landscapes for over 40 years.
We are a team-based organisation that requires all employees to work together to deliver high-quality work efficiently and on time.
Job Description
This job description outlines the key responsibilities and duties associated with the role of Tree Works Contracts Manager. Please note that this is not an exhaustive list, and it may be amended as directed by management.
Responsibilities
* Adhere to Company policies and procedures regarding Health and Safety in all aspects.
* Comply with client site rules and regulations, particularly those related to Health and Safety.
* Organise and plan daily tasks with team members, ensuring optimal resource allocation.
* Maintain focus and composure when dealing with clients and staff, working under tight deadlines.
* Demonstrate strong problem-solving skills and flexibility in approach.
* Possess effective management skills to lead numerous employees.
* Demonstrate good interpersonal skills to build rapport with clients and customers on site.
* Ensure all work meets the high standards expected by SAP Landscapes.
Requirements
* The ideal candidate will have strong leadership experience.
* Familiarity with plant knowledge, including seasonal management of trees and shrubs on sites.
* Excellent planning and time management skills to structure each day effectively.
* Strong organisational skills to manage crews and sites cohesively, ensuring timely and efficient completion of jobs to client expectations.
* Ability to work independently and create innovative solutions.
* Excellent interpersonal and communication skills to build strong relationships with existing and potential clients.
* Valid Safe Pass is essential.
* Full clean Driving Licence is essential.
Working Conditions
General working hours are 6:30 am - 4:15 pm, Monday to Friday. However, working days may vary.
Benefits
* Negotiable salary
* Annual bonus
* Company vehicle
* Laptop/Tablet
* General hours
* Pension (T&Cs)
* EAP Programme (Employee Assistance Programme)
* Bike to Work Scheme (T&Cs)
* Social Events
* Free Car Parking on Site/Maynooth Main Office
Training and Development
SAP Landscapes values its employees and provides opportunities for growth and development within the company. Our Team Leader Programme and consistent training enable employees to progress further in their careers.
Duties
* Manage a high volume of tree works projects.
* Manage non-tree works-related projects from existing maintenance clients or third parties when required.
* Review successful contract awards, organise, and schedule works, including supervision and verification of completion.
* Coordinate with other Contracts Managers where relevant.
* Communicate with clients in a timely manner regarding organising works on site and providing dates for completion.
* Ensure crews adhere to scope and schedules of works.
* Visit sites to provide guidance and advice to crews.
* Undertake manual labour if required to support teams or demonstrate work methods.
* Monitor individual performance, attendance, and attitude.
* Elevate any individual issues to the Contracts Manager and Human Resources Department.
* Seek advice and act with ethics at all times.
* Be the first point of contact for service teams regarding issues or obstacles.
* Resolve client and service team problems daily.
* Provide staff with necessary tools and equipment to perform duties professionally.
* Generate or check reports using E-Forms system.
* Discuss workloads and plan schedules with Operational Manager and Maintenance Director.
* Schedule works to maximise efficiency and outputs of service teams.
* Discuss technical issues regarding E-Forms.
* Manage out-of-hours and emergency call-out works with service teams as needed.
* Discuss financial targets in relation to cost analysis.
* Work towards target percentages and strive to exceed provided targets.
* Manage client expectations and needs regarding delivery of tree works services.
* Be the point of contact for clients to discuss concerns or feedback.
* Represent the company in a professional and proficient manner.
* Adhere to all Health and Safety policies and procedures.
* Liaise with Health and Safety Officer to ensure regulations are met by all service teams.
* Report accidents or incidents to Health and Safety Department immediately.
* Investigate accidents or incidents with Health and Safety Department.
* Ensure tool box talks are carried out, crews wear appropriate PPE, and crews have been trained on used machinery.
* Attend monthly Health and Safety meetings and other ad-hoc meetings as required.
* Liaise with Human Resources Department regarding conducting investigations for Human Resources issues.
* Analyse timesheets to ensure accuracy before approval by Operational Managers.
* Liaise with payroll department regarding employee payroll issues.
* Assist employees with payroll administration.
* Be responsible for documents relating to contracted works, including correspondences for work confirmations in client files.
* Post new works to invoicing schedules and mark as complete when finished.
* Obtain invoicing details from clients for additional ad-hoc works and input these details into invoicing schedules.
* Mark completed works so finance department can send invoices.
* Liaise with finance department regarding cash collection, invoices, and updating finance systems.
* Procure materials, subcontractors, plant, and machinery.
* Assist with winter services management as needed.
* Manage fleet maintenance, monitoring vehicles.
* Report and investigate vehicle issues.
* Track vehicles using Mobil I and E-Forms systems and spot-check vehicles regularly.
* Conduct regular auditing of staff performance using site audits on E-Forms.
* Provide quotations for clients on tree works as requested.
* Manage training requirements for staff under your remit.
* Undergo training requested by management related to duties.
* Attend and participate in management meetings required by the business.
* Build strong customer relationships with your client base.
* Upsell other services provided by SAP Landscapes Ltd that are not availed by your client base.