Supply Chain Customer Service Associate
Kenny-Whelan are hiring a Supply Chain Customer Service Associate to join one of Cork's Global Life Sciences Companies.
Main Responsibilities:
* Manage customer relationships, including customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners, and the Company's Manufacturing organisations across Europe and Asia.
Key Tasks:
* Build and maintain relationships with customers and suppliers, whether internal or external.
* Liaise with local Affiliates, External Manufacturing Organisations, contract manufacturing sites, Internal manufacturing sites, and internal Supply Chain contacts.
* Manage correspondence with customers/suppliers.
* Ensure efficient information flow on orders, order confirmations, shipping details, and invoicing.
* Receive orders and ensure timely order processing and fulfillment.
* Coordinate logistics with contract manufacturing and toller plant sites and ship goods as per specific country requirements.
* Ensure timely invoicing to customers.
* Ensure working procedures for customers are in place and up-to-date.
* Maintain customer contracts.
* Own supply agreements.
* Perform regular inventory reconciliations.
* Manage shopping carts and service POs.
Other Responsibilities:
* Replenishment.
* Internal Control & Reporting.
* Credit Management.
* Process Improvement Projects which improve customer service levels, product flows, minimize Supply Chain costs, and improve asset management.
Requirements:
* Third-level degree qualification.
* Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, with relevant experience, an advantage.
* Supply Chain, Customer Service, Logistics experience essential.
* Fluent in English language. Foreign languages may be an advantage.
* Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel.
* Pharma manufacturing experience desirable.
* Background in GMP/GDP compliance environment.
* Experience in a multi-national environment an advantage.