Are you passionate about driving customer success and optimising digital strategies? We're seeking an Account Manager (Polish Speaker) to execute complete tasks aligned with a strategic plan for managed accounts.
Key Responsibilities
* Identify customer needs, facilitate product implementation, and promote core account hygiene under the guidance of experienced colleagues.
* Select appropriate approaches to tackle challenges in the strategic plan while collaborating with managers and senior team members.
* Utilise standard resources and methods to troubleshoot customer concerns, escalating complex issues to senior team members when necessary.
* Develop valuable relationships outside your immediate team to foster cross-project collaborations and build external partnerships that enhance our operations.
What You'll Gain
* A basic understanding of the process area, with opportunities to seek guidance when required.
* Insights into Google products and the competitive landscape through training opportunities.
* The skills and knowledge needed to develop effective solutions that drive customer success.
Requirements
* Persuasive communication style and stakeholder management strategy to influence customer decisions.
* A passion for driving customer success and optimising digital strategies.