Job Title: Frontline Support Worker with Hospitality Experience
We are seeking a skilled and versatile Frontline Support worker to join our team as we expand our presence in Ireland. The ideal candidate will be fluent in any of the following languages: Spanish, Turkish, or Arabic.
Mode: 6 months contract
Location: Hybrid - 2 days in office, 3 days at home
Responsibilities:
- Provide frontline support for Opera PMS (cloud & On-Prem) and other Wyndham-approved PMS incidents & tickets.
- Manage customer-reported, automated, and human-generated alerts relating to service status as a first responder, acknowledge them, and take corrective action following standard operating procedures.
- Collaborate with stakeholders to establish and improve workflows and quality support.
Requirements:
- Understanding of infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring concepts.
- Proficiency in Exchange online (Mailbox creation, management, migration, mail-flow etc).
- Basic knowledge of Networking principles.
- Ability to resolve complex issues ranging from OS and application faults to creatively improving solution design.
- Preferably with a college degree in Hospitality management or equivalent.
- Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficiency in Hotel property management systems, particularly Opera and other PMS.
- Fluency in reading, writing, and spoken English language skills.
- Strong administrative skills and demonstrated coaching and development skills are essential.