Job Type & Location: Onsite || Longford, Ireland || Long-term contract
Job Requirements:
Technical
* Minimum 3 years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and customer security compliance.
* Experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts; ability to perform smart hand activities under instruction-based activities at sites.
* Ability to lift/move computer equipment weighing up to 50 lbs.
* Expert in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred).
* Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
* Ability to troubleshoot systems and networks using good deductive reasoning skills and resolve issues related to end-user network cabling.
* Experienced in repeat call analysis and developing preventive actions.
* Experienced in problem management.
* Excellent written and oral communication skills with clients and management, as well as strong interpersonal skills.
* Ability to work with deadlines and complete tasks on time; takes proactive ownership and works with a sense of urgency.
* Preferably holds an Associate Degree in Electronics and CompTIA A+ Certification; may have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
* Experience with ticketing tools (ServiceNow / Remedy, etc.).
Non-Technical
* Good oral and written communication skills.
* Able to interact and work with customers at different levels.
* Driven and result-oriented; passionate about the work.
* Ability to work independently or as part of a team.
* Ability to complete tasks effectively with minimal supervision.
* Must be available to work flexible schedules.
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