Overview
We are Aspire Executive Lounges, Europe's largest brand of executive lounges. With over 35 years of hospitality experience, we deliver outstanding customer experiences and bring sophistication to everyday travel.
We serve over 5 million customers worldwide within 80 lounges, that's over 14,000 guests per day.
As a leading provider of airport lounges, we strive to continually improve our offering to meet our ambition of being the Best Lounge provider globally.
Job Summary:
The Executive Lounge Training Team Leader plays a key role in supporting the local lounge team by executing the lounge training function.
You will be responsible for both classroom training and on-the-job training in accordance with global and local standards.
This role requires strong leadership skills, excellent communication, and the ability to coach and mentor employees.
Responsibilities:
* Responsible for both classroom training and on-the-job training in accordance with global and local standards.
* Coach, mentor and develop new and existing employees by providing objective feedback to improve the performance and behaviour of others.
* Lead by example acting as a role model to staff and tackling poor performance and misconduct whenever it occurs.
* Induct new employees into the business.
* Evaluate employee performance by continuously assessing staff within your Lounge to ensure that they are competent and confident to carry out their specific duties.
* Ensure company standards and policies are adhered to.
* Maintain compliance for your Lounge, checking recurrent training is up to date.
* Communicate on a regular basis with the Senior Regional Training Officer to discuss training needs within your dedicated Lounge.
* Update Swissport training database to reflect compliance.
* Assist with team leader and other associated roster coverage as required.
* Provide professional day-to-day leadership to the lounge team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
* To take a proactive approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
* To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
* Communicate and collaborate to engage others.
Essential Skills:
* Can communicate clearly with your people to help them understand the company's strategy and goals.
* Be able to build positive and trusting relationships.
* Embrace an ideas culture to enable teams to create an agile edge.
* Promote flexibility, adaptability and agility to enable contingency time.
* Provide feedback to the team on operational results to ensure service standards are always upheld.
KEY PERFORMANCE INDICATORS
* Health & Safety
* Customer and Employee Satisfaction
* Training Compliance
* Cost of Labour and Sale Control
Qualifications:
* Experience working in aviation, ideally in an operational role.
* Flexible to work on various shifts (days, evening, nights, weekends, and holidays).
* To have undertaken or be prepared to undertake iLead & a L3 training qualification post-appointment.
* Fluent spoken and written English (additional languages beneficial).
* A desire to lead and develop other teams and team members.
* Ability to travel, as required, within the regions lounge network.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Benefits:
* Free parking whilst at work.
* Industry recognised food safety training and qualifications to FSA L3.
* Industry recognised CPD opportunities with the Aspire Hospitality Academy.
* Comprehensive Employee Recognition scheme.
* Supervisory Training.
* Free meals and soft drinks during shifts.
* Uniform provided.
* Swissport pension scheme with ability to self-contribute.
* 24-hour employee assistance programme
* Discounted retail – Varies by Airport Outlet.
* Discounted access to Aspire lounge network for family and friends.