Cloud Support Engineer - Join a Team of Innovators at AWS
About the Role
We are seeking a highly motivated and customer-focused Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will be responsible for providing exceptional support to our customers across a range of cloud-based services, including distributed, cloud infrastructure of AWS S3 storage, Storage Gateway, Glacier, EFS, FSx for lustre, Snowball, AWS Transfer for SFTP, Datasync and AWS backup.
Key Responsibilities
* Leverage your technical expertise to troubleshoot complex customer issues using advanced troubleshooting techniques.
* Partner with internal teams to reproduce and resolve customer issues, drive customer communication during critical events, and develop tools/script to help the team.
* Work on projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
About Our Team
We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about cloud computing and believes that world-class support is critical to customer success.
Why Work at AWS?
* We offer a dynamic work environment where you can learn and grow with us.
* We promote advancement opportunities across the organization to help you meet your career goals.
* We have training programs to help you develop the skills required to be successful in your role.
* We foster a culture of inclusion that empowers us to be proud of our differences.
Requirements
* Ability to communicate effectively in English and Spanish (written and spoken).
* 2+ years of Technical support experience.
* Knowledge of networking protocols: DNS, HTTP, SSL, TCP and UDP & Unix/Linux or Windows system administration skills.
* Experience troubleshooting filesystem, block and object storage, scripting (i.e. bash, Python, PowerShell etc.), storage protocols: iSCSI, NFS, SMB.
* Prior working experience with AWS e.g. AWS S3 storage, Storage Gateway, EFS and AWS Backup.
* Exposure to OS and networking security concepts and standard methodologies.