Job Description
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the Role
We are looking for an experienced leader who brings both strategic and operational abilities to lead our Risk Vendor Management team. Our vendors provide a wide variety of functions, including support for users across multiple contact channels, sales and lead qualification, risk reviews, and back office execution.
Responsibilities
* Oversee the vendor strategy for Stripe's Risk outsourced operations
* Work closely with cross-functional leaders and operational teams across our Risk and Operations organisations
* Guide the vendor management team to design and deliver incredible user experiences in collaboration with our cross-functional partners
* Set clear goals and directions, and provide regular feedback on vendor managers' performance against their individual goals and strategic goals set for the Vendor Management team
* Support vendor contracts and negotiations, and hold the vendor accountable to high standards of performance by defining KPIs and monitoring those metrics
Requirements
* At least 10+ years of direct people management experience
* 7+ years of experience leading vendor operations teams (preferably in high-growth technology companies)
* Excellent written and verbal communication skills
* Strong operational background and a track record of making data-driven decisions
Preferred Qualifications
* Proven leadership experience managing scaled vendor organizations and building world-class customer experiences
* Deep experience managing operational third-party vendors and internal teams across different time zones
* Ability to lay out a vision for an organisation, get buy-in from senior stakeholders, and bring the vision to life
* Experience managing large cross-functional and global projects
* Ability to work well with a wide range of people across internal teams and external vendors
* Action-oriented with strong organisational skills and attention to detail
* Excellent analytical thinking and problem-solving skills, with the ability to use first-principles thinking and data to structure strategic recommendations
What We Offer
At Stripe, we offer a competitive salary range, equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends. We welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. If your experience doesn't precisely match the job description, we encourage you to apply.