About the Company
Anns Home Care is a family-run home care agency with 25 years of experience in delivering and managing home care services.
We provide high-quality care to clients in their own homes, enabling them to live independently. Our care assistants work in the community, providing care and support to elderly and vulnerable people who need assistance with daily activities.
Job Summary
We are seeking a Full-time Team Leader to join our busy Home Care Team in Belfast. The successful candidate will work as part of a team responsible for monitoring the quality of care provided to clients.
Key Requirements
* A minimum of 3 years' experience in healthcare
* Educated to NVQ level 2
* Access to a car and a full driving licence
* Excellent organisational and time management skills
* Excellent communication and interpersonal skills
* The ability to work on your own initiative and to tight deadlines
* Demonstrate empathy and understanding towards the needs of clients and their families
* The ability to provide leadership, support, and supervision to a team
Key Tasks and Duties
* Maintain the highest standards of care, professionalism, and presentation through your daily work
* Supervise the delivery of care to clients to ensure their physical, social, intellectual, and emotional needs are met while maintaining dignity, choice, independence, and respect
* Promote best practice and accountability through spot checks and unplanned staff supervisions
* Monitor the quality of care delivered to clients
* Be responsible for preparing, implementing, reviewing, and updating client care plans
* Maintain confidentiality at all times
* Uphold and promote the highest standards of professional practice amongst carers while promoting the values of Anns Home Care
* Maintain accurate and confidential records in accordance with company policy
* Conduct risk assessments in clients' homes both annually and as required
* Assist in implementing new care packages, ensuring care plans are placed within clients' homes within two days of acceptance
* Assist in the induction of new care workers, ensuring all relevant paperwork is completed
* Assist in training programs
* Provide accurate and professional verbal and written reports of complaints, accidents, and incidents in clients' homes
* Assist care managers in rota management, providing information and support on start times and best fit for rotas
* Assist in the Company's Quality Control program
* Undertake shift cover activities as required