JOB DESCRIPTION: 2 Posts available - 1 in Kilkenny + 1 in Tipperary Purpose of the Post Support people who are sleeping rough, those who are experiencing difficulties accessing and maintaining emergency homelessness and support people the homeless who are in hospitals with no accommodation to successfully support medical discharge. To effectively liaise with statutory and community-based health, social services and all other relevant local services, as a means of improving the health outcomes of these marginalised groups. To effectively liaise with all stakeholders and communicate with persons of interest. To identify people rough sleeping, sofa surfing and living in squats in their own environment, building a relationship that motivates the service user towards inclusion and integration into services and concentrating on the Health Needs of this cohort. Assessing needs and risks and effectively communicating those risks through advocacy and effective report writing. The Project Worker will be responsible for supporting people through case management and key working, to build their capacity to meet their goals, address their support/ health needs, processing referrals, conducting assessments; care/support planning and implementation of care/support plans; engaging with service users; supporting service users with move on plans; participating in practice supervision. Guidance and Authority The post-holder will report to and be supervised by the Service Manager GSC Centre. However, the post-holder will agree a delivery plan with the HSE Homeless Lead for Social Inclusion, South east. Reporting to same as required through verbal, written and statistical means as required. The post-holder will liaise closely with relevant stakeholders in the relevant Local Authorities, Health Service Executive and other agencies. Challenge The nature of our work involves supporting the most vulnerable people who often have complex needs and may be survivors of trauma. As a result, during the course of your work you may engage with sensitive and confidential matters that require empathy, compassion and pragmatism. You may also encounter clients who are in distress, displaying challenging behaviours or struggle to moderate their behaviour. Patience, respect and an ability to remain professional and focused on deescalating is essential. Principal Accountabilities & Key Indicators Service User Support To provideleadership by demonstrating the highest standard of social care practice. To ensure that the service responds effectively to the needs of the service users in areas such as referral, induction, key working/ case management and move on. Ensure service users access services / community supports/ welfare allowances which they are entitled to. Quality To ensure a consistently high standard of care for the service users and that the rights of the service users are protected and promoted. To continuously work towards the achievement of Putting People First and the implementation of the National Quality Standards Framework for Homeless Services and National Standards for Safer Better Healthcare. To work to the highest standards of the Homeless Agencys Homeless Sector Competency Framework. Communication To carry out duties in accordance with the values, ethos & mission statement of the Good Shepherd Centre. To contribute to the on-going development of standards, policies and procedures in (GSCK) Policy To ensure staff-handovers are conducted to the highest standards, are effective, and in-line with policies and procedures. To attend regular team-meetings with all staff to ensure effective communication sharing, discussion and review of practice, service user welfare and outcomes. To report to the Service Manager/Steering Group challenges, changes or resources needs as they arise To attend and participate in supervision with service manager. To provide the service manager with the data and information required for meetings, and to attend meetings and present reports as required. To manage and maintain data and information in accordance with best practice To maintain and manage an information data-base as may be required. Office Building To monitor and ensure that all aspects of Health and Safety standards are met within the service in accordance with the Health and Safety policy. To report any Health and Safety concerns or issues to the Service Manager. Manage a maintenance system and ensure accommodation is maintained to a high standard. Information Management To support and monitor the further development of appropriate information management systems. To support and monitor compliance with Data Protection legislation and the Service Users Confidentiality Policy. Confidentiality To insure confidentiality is maintained at all times, in accordance with best practice, with regard to both service users and case management files. To contribute to and further imbed a culture of confidentiality as appropriate. Case-Management Files To contribute to and support the implementation of progressive Information Technology systems, so as to facilitate the improvement of record-keeping and case-management systems Maintain standard of all files and record keeping systems. Engage with referral agents and facilitate regular support/care plan reviews Complete move in; case management and move out processes in line with policies and best practice in social care. Monitoring Resources To advise the Team Lead of efficiencies, pressures or requirements in relation to resources. Crisis Management To have the ability to deal with and resolve difficult situation, when they arise in a calm and professional manner. Using proven crisis management techniques (MAPA/TCI)and following policy and procedures to ensure safety and relationships are maintained. Duties and Responsibilities Making Contact: Work collaboratively with other agencies engaged in Outreach and Emergency accommodation services, to establish and maintain contact with people in assigned local authority areas who are sleeping rough and/or experiencing long-term and multiple exclusion homelessness. Follow up on referrals received through the Homeless Action Team (HAT) of the relevant local authority area. Advise people of the supports available through the Regional Outreach Service and how the service differs from other approaches. Signpost people to more appropriate services where necessary. Ensure consent for record-keeping, information-sharing, referral and advocacy prior to proceeding with any of those activities. Key Working, Support Plans and Case Management Proactively identify and engage with service users experiencing homelessness. Assess how the Service can assist them and prioritise their support needs. Complete screening/ initial assessment, develop and implement care/support plans, and conduct regular key working appointments as appropriate to the service users needs. Carry out risk assessments and risk management plans as appropriate. Work with the person to identify areas for support which may include: Physical and Mental Health, Independent Living Skills, Substance Use / Addiction Support, Education, Employment and Training goals, Family / Child Contact and other issues which impact upon the persons well-being and housing stability. Assess any identified health need and liaise with the persons GP and any other medical professional involved in their care. Assess the urgency of the persons housing need by use of agreed tools for prioritisation. Liaise with emergency accommodation providers and assist with persons integration into services. Identify any risks to the person or to others which would eliminate a particular area or type of housing or which would require the implementation of a plan to minimise risks. Communicate with team members, including Team Lead, to make recommendations around allocations and to advise of any concerns arising. Direct and support the client in accessing their health needs with the appropriate health service provider. Direct and support the client in accessing the Local Authority for general housing information and advice to the participant and facilitate access to mainstream or specialist housing information and advice. Advocate / liaise with Department of Social Protection and Local Authority to facilitate application processes for housing. Liaise with the Social Workers in the General Hospitals around complex cases and delayed discharges for the Homeless clients. Ensure access to Health Services as appropriate. Identify any urgent or immediate health needs and refer as appropriate to medical, mental health, addiction and counselling services. Identify other agencies that the person is involved with for support and, with permission, make contact with them in order to establish a Case Management approach. Where appropriate, take on the Case Manager role in relation to the shared support plan. Organise and attend inter-agency meetings as appropriate to support and progress the shared support plan. Use skills such as motivational interviewing to work with the person toward considering options for positive changes Facilitate and encourage accessing both specialist and mainstream medical /mental health services, addiction and counselling as appropriate. Provide assistance in form filling, medical card, social welfare benefits, housing entitlements. Provide home visiting (where possible in the context of risk assessment) and carry out practical support as needed to help the person to build independent living skills and coping strategies as needed. Work with the person according to their wishes and preferences to maintain and/or build a social network / contacts and relationships with family and friends Assist people in building the competence and capacity to meet their own personal needs: e.g. personal hygiene, cooking skills, laundry, budgeting, diet and healthy living, sexual health etc. Assist and advise the participant in building positive relations with neighbours including avoidance or resolution of disputes. Ensure that all paperwork is completed including consent forms, enabling the service to advocate as appropriate with external agencies. Foster positive relationships with external agencies in order to maximise the supports and resources available to clients to help them address the issues which have resulted in them becoming homeless. Attendance at the Homeless Action Team meeting as delegated. Record Keeping Maintain accurate, objective, professional and up to date records tenants files Generate the required statistics for GSCK and HSE and for statutory agencies Maintain current records on PASS for everyone in your caseload. Provide weekly, monthly, quarterly or annual reports as requested by Team Lead, and/or statutory funders. Engage with and support the evaluation of the project as required. Research To participate in relevant research/audit projects within the service in order to improve outcomes and standards in addiction and homeless services. To participate in initiatives that improves the quality of all aspects of the service. To contribute to any service improvement plans as a result of evaluation or audit. To ensure that service user opinion and feedback is sought in relation to all service development projects. To be flexible in relation to service delivery as the needs of the service dictate i.e. out of hours and provision of new service initiatives. To co-operate with staff policy and review procedures. Team Work & Personal Development Participate in, and report to Homeless Action Team meetings as requested. Work as part of a team to reach the overall objectives of GSCK while managing own caseload. Help to develop best practice and work within these guidelines. Carry out any other appropriate work as requested by the supervisor. Act as a collaborative member of an interdisciplinary case management and specialist support team comprising colleagues external voluntary and statutory agencies. Attend internal and external meetings, team meetings, working groups and planning days. Develop and maintain positive and mutually beneficial work relationships and partnerships with other agencies, both voluntary and statutory ensuring good communication and minimise obstacles to support, services, and accommodation. To engage in all training needs analysis. To maintain a commitment to further education and training. To maintain internal supervision to reflect and review practice. General To co-operate with the introduction and continued operation of new training programmes, identified as a result of international research, best practice, changing demands etc. in order to improve the quality of services provided. To co-operate with the development of new services GSCK or initiatives by the HSE Social Inclusion and/or Lead Local Authority. This will necessitate undertaking a broader and lower threshold case mix in the future. To co-operate with the implementation of the Homeless Strategy / National Drug Strategy, Regional Homeless Action Plan and HSE SIO Operational Plan. To co-operate with various methods that may be introduced to establish service user experience with service provision. To co-operate/participate in initiatives to improve the quality of services, including joint audit. To co-operate with on-going monitoring and evaluation of the effectiveness of services being provided, i.e.: Accountability. Service Outcomes. Service objectives/priorities. "Value for Money" initiatives. To co-operate with flexible working i.e. unsociable hours. To co-operate with all aspects of the design, installation and operation of new technology i.e. service user management and information systems. To carry out any other duties that may be assigned by the relevant Line Manager. Risk Management To be aware of the principles of risk management and to be individually responsible for risk management issues in your area of work to include all Health & Safety policies. To identify risk situations and take appropriate action. To work in a manner to minimise risk. Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Better, Safer Healthcare (HSE) and the National Standards for Homeless Services and comply with associated HSE protocols and SE Homeless Services for implementing and maintaining these standards. Health & Safety Staff must make themselves aware of health & safety policies affecting the workplace and to conform to regulations regarding safe practices and the use of safety equipment. Comply with no smoking rules, Comply with all health & safety standards and work with due regard their own safety and the safety of others. Participate in courses pertaining to health & safety and manual handling. Ensure up to date Children First training and take action where necessary, including liaising with Social Workers and making Child Protection reports. Key Performance Indicators Total numbers of assessments, care plans and referrals in relation to Health Needs Total number of new or reviewed housing needs assessments with local authorities Positive participant feedback Positive relationships with colleagues, and with other statutory and voluntary agencies Critical incidents managed successfully Accuracy & quality of records and statistics Active participation in training, team meetings, planning, problem solving Successful collaboration with and support to colleagues in various roles The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience i)Possess the National Diploma in Applied Social Care Studies awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) / DIT. Or ii) Possess the Diploma in Social Care awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) (formerly HETAC) / /DIT. Or iii) Possess the Diploma in Applied Social Studies/Social Care from DIT. Or iv) Possess a BA (Ord) in Social Care Practice (Level 7 on the QQI framework). Or v) Possess Open Training College National Diploma in Applied Social Studies (Disability). Or vi) Possess an equivalent qualification And Candidates must have a suitable standard of professional attainments. And Candidates must have the requisite knowledge and ability (including a high standard of suitability and ability for the proper discharge of the duties of the office). Experience Experience in a community or residential or social care setting; preferably in the homeless sector or the mental health sector and or addictions sector. leadership experience in social care services, including supervision of social care staff would be a distinct advantage Experience in working with behaviours that may challenge and supporting care-staff in similar environments Supporting organisational change in a complex environment Recording, reporting and information management Post Specific Requirement: Ability to demonstrate A thorough knowledge of principles of Social Care / Community Work A knowledge of Social Care supervision Knowledge of health and safety legislation; data protection, report writing, funding structures for homeless services In depth knowledge of case management, key working & needs assessment Knowledge of the principles of Non-Violent Crisis Intervention such as MAPA and/ or Therapeutic Crisis Intervention would be an advantage Understanding of management principles in social acre settings Knowledge and understanding of relevant Government policy on homelessness and the Quality Standards Framework for Homeless Services Skills & Competencies Person Centeredness Demonstrate the importance of adopting a client centred approach; where the needs and preferences of the individual are recognised and supported. Provide, receive and evaluate information that contributes to identifying the needs for service provision and planning future developments. Respect Work with individuals and colleagues to identify aspects of the environment, practice and behaviour that are beneficial to creating an inclusive culture for everyone. Respond appropriately where people are found to be excluded. Committed to ensuring that equality and diversity are promoted within your organisation, for individuals and for staff members and those who may come into contact with your organisation. Support others with whom you work, to work in ways that: recognise and respect individuals beliefs and preferences. Professional Development Analyse and reflect on what is required for competent, effective and safe practice Continually monitor, evaluate and reflect on: your knowledge and skills your attitudes and behaviour any experiences and personal beliefs that might affect your work how well you practice and what could be improved the processes and outcomes from your work Take action, with supervision and support, to access development opportunities that will enhance your knowledge and practice. Review the impact of such development opportunities on your work. Understand your role and responsibilities in the supervision process and you allocate adequate time and preparation to ensure it is a worthwhile and meaningfulprocess for staff. Promoting Health and Wellbeing Encourage and support individuals to examine aspects of their lives and environment that affect their health and well-being and to select positive options to promote their own health and well-being. Support individuals to communicate their views and preferences regarding their current and future health and well-being needs and priorities. Work with individuals to identify the care and support: they can and wish to undertake themselves that can be provided through the individuals support networks that needs to be provided by yourself and others within and outside your organisation. Identify opportunities to provide choice to individuals. Promote individuals rights to comment, complain or make suggestions to ensure choice and wellbeing. Advance the individual through services and/or programs to foster independence and well-being to achieve vision of eradicating homelessness. Managing Challenging Behaviour Support individuals to: explore and communicate their feelings about their behaviour, recognise and understand the consequences of their behaviour and understand the affects of their behaviour on others and why it might be unacceptable. Support individuals to understand what might happen and the actions that would have to be taken, if they behave in ways that are: unacceptable to your organisations policies and procedures outside the law. Support individuals to seek and acquire specialist support to help them understand and deal with their behaviour and the reasons for it. Seek additional support for yourself, to enable you to work more effectively with individuals who have challenging behaviour. Team Skills Communication Work withindividuals to understand their preferred methods of communication and language and ensure that any specific aids they require are available. Encourage individuals to: engage with others and to respond appropriately express their feelings and emotions in acceptable ways overcome barriers to communication Access and update records and reports on your work with the individuals accurately, comprehensively and according to legal, organisational procedures and requirements. Record and report: any signs and symptoms that indicate a change in the condition and care needs of the individual, in their support requirements, any decisions you have made, actions you have taken about the individuals support needs and condition, conflicts that have arisen and actions taken to resolve these. Involve and support individuals to contribute and understand records and reports concerning them. Ensure the security and access to records and reports are according to confidentiality agreements and legal and organisational procedures. Developing External Relationships Committed to building good working relationships with agencies, community networks and partnerships. Portray a positive and professional image of the Service. Participate, where appropriate in partnerships and community networks. Committed to sharing information between professionals, where confidentiality is respected, which is crucial to person centred care. Where appropriate participate in relevant interagency training. Demonstrate openness for learning from other agencies and organisations. Ensure that any activities you engage in with other agencies or organisations value and respect individuals and promote inclusiveness. Planning & Organising Skills Care Planning Participate in inter-disciplinary team working to support individuals and others to plan and implement individualised care plans. Support individuals and key people to identify and communicate: the individuals needs and preferences about their care and support and any risks arising from these. Contribute to consultations about the development of individuals care plans taking into account their assessed needs and preferences. Contribute to meetings and discussions about revisions to care plans and their implementation. Record and report on the review and revisions of the care plan, within confidentiality agreement and according to your role and responsibilities. Focus on Outcomes Work with others to identify possible options for individuals and any risks that have to be managed. Support the individuals and key people to identify the individuals current skills and abilities and how these can be built upon to enable them to manage their lives and environment more effectively. Support individuals and key people to select methods which are most likely to enable them to make progress. Work with individuals, key people and others to assess their progress and highlight where extra support is needed. Work with individuals and others to review the individuals future needs. Other Requirements Specific to the Post Ability to maintain motivation and work within a changing and developing service Ability to provide leadership in a rights-based service A high degree of professional and personal self-awareness Excellent listening, reflective and analytical skills Excellent communication skills Ability to receive and contribute appropriate critical and reflective feedback Excellent reporting skills- ability to provide concise and relevant reports regarding clients, staff or service development Flexible, open to new ways of working Ability to be stay calm, objective, fair, independent and confident in challenging situations Ability to engage with service users This job descri...