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Our client is currently looking for a recruit in joining their team, please read on! You can also ask our friendly recruitment team any questions you may have about the role.
Role Title: DCA Process Specialist
Customer Interaction:
* Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
* Provide expert consulting service
* Support of complex queries
* Proactively anticipate questions from P&F, End Customer
* Interpretation of complex program and policy guidelines to prove solutions
* Document review to ensure deal structure is in order prior to signature
SLA Compliance:
* Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability.
Process Compliance:
* Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan in order to ensure adherence to process steps.
Knowledge Management:
* Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
Process Reengineering:
* Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis.
Talent Management (People Management):
* Supports the Team Lead by training people on process / domain as part of the growth plan in order to ensure high E-Sat.
What’s in it for you? –
Our client loves to reward their people for doing a great job.
* This is a permanent position.
* This role is a complete onsite role in Dublin, Ireland.
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!
Seniority level
Associate
Employment type
Full-time
Job function
Telecommunications
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