This very popular four-star hotel is currently recruiting a Reception Manager to oversee the management of the Front Office team and ensure an exceptional guest experience.
Key Responsibilities
* Develop and motivate the Front Office team to deliver outstanding results.
* Ensure seamless guest check-in and check-out processes.
* Oversee departmental floats to maintain accurate financial records.
* Guarantee comprehensive shift hand-overs to prevent errors and discrepancies.
* Provide thorough staff training as per company policy to enhance job performance.
* Assist with the recruitment and selection process to identify top talent.
Ideal Candidate Profile
* At least two years' experience as a Reception or Front Office Manager in a similar 4*/5* property.
* Excellent communication and interpersonal skills to build strong relationships.
* A keen attention to detail to ensure accuracy and precision.
* An ability to remain calm under pressure and adapt to changing situations.
* A flexible and approachable demeanor to lead by example.
* A good command of the English language, both written and verbal.