Global Customer Support Representative with Spanish Fluency
Limerick, Limerick, Ireland
viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
As a Customer Service Representative at StubHub/ viagogo, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will have the opportunity to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.
Responsibilities:
* Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
* Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
* Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
* Maintain up-to-date knowledge of products, services, and company policies.
* Collaborate with cross-functional teams to improve processes and optimize the customer experience.
* Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.
* Demonstrate a deep understanding of customer needs and strive to exceed expectations in every interaction.
* Driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results.
* Articulate and empathetic communicator who can convey information clearly and effectively across various channels.
* Analytical thinker with the ability to identify issues, evaluate options, and implement effective solutions.
* Meticulous and thorough in handling customer inquiries and ensuring accuracy in all tasks.
* Efficiently manages workload and prioritizes tasks to meet or exceed performance targets.
* Ability to navigate through computer programs with ease.
* Ability to exercise sound judgment in decision-making, consistently aligning actions with established company policies and procedures.
Preferred Education and Experience:
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office and CRM software.
* Ability to multitask and prioritize in a fast-paced environment.
* Experience working in a performance-driven culture is a plus.
* Proficiency in English and Spanish languages required.
What we offer:
At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:
* Health package
* Employee Engagement initiatives
* Casual dress code
* Free parking
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