Senior Platform Engineer
We are seeking an experienced Senior Platform Engineer to join our agile scrum team in Galway on a permanent basis. This role offers the opportunity to contribute to a platform that connects millions of customers, members, and associates through various communication channels.
About the Role:
The Senior Platform Engineer will play a pivotal role in enhancing our Contact Centre platform, serving over 20 million clients and processing more than 35 million customer interactions annually. We are committed to continual improvement and seek individuals who are curious, innovative, and dedicated to delivering exceptional user experiences.
Key Responsibilities:
* Collaborate with a team to deliver high-quality software and improve the platform's operational capabilities.
* Develop clean, testable code and serve as a mentor for less experienced engineers.
* Engage in continuous learning and improvement, always seeking ways to enhance team productivity.
* Participate in production incidents and contribute to operational stability practices.
Skills:
* Extensive experience in the voice/telephony area with a strong understanding of enterprise-scale platform architecture.
* Familiarity with Docker, CI/CD pipelines, Linux OS management, VoIP, SIP, and various data communication protocols (HTTP, SIP, TLS/SSL, TCP/IP).
* Agile mindset proficient in Agile methodologies (Scrum, Kanban) and operational automation.
* Excellent verbal and written communication skills with the ability to convey complex concepts clearly.
* Strong analytical skills to troubleshoot issues, perform quality assurance, and support user acceptance testing.
Why Join?
* Be part of a forward-thinking organization that values innovation and continuous improvement.
* Collaborate with talented professionals who share your passion for technology and problem-solving.
* Make a significant impact by improving the experiences of millions of customers and associates.
Adecco is an equal opportunity agency, committed to building a supportive environment for all candidates. If you require reasonable adjustments during the recruitment process, please let us know.