Are you a hospitality professional seeking a challenging role that allows you to showcase your leadership skills and passion for exceptional guest service? The Sheraton Athlone Hotel, part of the prestigious Hodson Bay Group, is seeking a dynamic Assistant Night Manager to lead our team during quieter hours.
About the Role
This senior position reports directly to the Night Manager and offers an exciting opportunity to develop your career within an international hotel chain. As Assistant Night Manager, you'll be responsible for ensuring the smooth operation of all departments and maintaining high standards of guest satisfaction from 11 pm to 7:30 am.
Key Responsibilities
* Oversee hotel operations during late-night shifts
* Assist the Night Manager in managing and motivating the night team
* Handle guest queries, complaints, and special requests promptly and professionally
* Conduct night audit procedures and ensure accurate financial reporting
* Implement and maintain safety and security protocols
* Maximise revenue opportunities through upselling and effective inventory management
* Assist with staff training and development initiatives
The Ideal Candidate
We're looking for a proactive and dedicated individual with:
* At least 1 year of experience as an Assistant Night Manager, Night Auditor, or Night Supervisor in a hotel setting
* Excellent leadership and communication skills
* Strong problem-solving abilities and a calm demeanour under pressure
* Proficiency in hotel management systems and Microsoft Office suite
* Fluency in written and spoken English
* A passion for hospitality and a commitment to guest satisfaction
What We Offer
* Competitive salary (based on experience)
* Complimentary access to our state-of-the-art leisure facilities
* Meals during working hours
* Wellness programmes promoting a healthy work-life balance
* On-site parking
* Company-sponsored events and social gatherings
* A supportive, team-oriented work environment
* Exclusive discounts at Marriott International properties worldwide