Deli Manager/Cook Loughrea Service Station
The Plaza Group is one of Ireland's leading independent motorway and primary route services groups. The company was formed by the managing directors of Supermac's, Pat and Úna McDonagh, who have over 40 years of experience in the sector offering world-class food and retail services.
We are delighted to announce that we are opening a new Service Station at Tuamgraney, Scariff later this summer. Our core brands include the iconic Supermac's, Papa John's Pizza, and the delicious SuperSubs outlets as well as Mac's Diner Deli and our Barista.
The Plaza Group is committed to maintaining traditional values synonymous with the Supermac's name. Success is built on a unique menu ideally suited to local tastes, using locally sourced ingredients and enhanced by quality in every aspect of preparation.
Job Objective:
To ensure delivery of all delicatessen and fresh food targets through effective management of the delicatessen area and its personnel.
The Job
Operations - General
* Sources, develops, and merchandises quality foods suitable for eat-in or take-away while maintaining margins and profits.
* Ensures the deli area provides a variety of fresh, well-presented foods/pastries at all times of the day while operational.
* Responsible for recruiting, training, and cross-training customer-focused personnel following company standards and policies.
* Ensure delicatessen standards consistently improve in terms of sourcing new products, housekeeping, merchandising, presentation, and customer service.
* Plan for market changes and demands as they arise – seasonality and local activity.
* Ensure delicatessen promotions are managed appropriately with adequate costing analysis.
* Deal with customer complaints in an appropriate manner.
* Implement HACCP standards.
* Maintain overall customer service levels within the area at the required standard and up-selling of add-on items where possible.
Finance
* Manage budgets for the delicatessen area, particularly Sales, customer numbers, food, packaging, cleaning, labor, and overheads.
* Control and minimize overheads through effective management of the area.
* Maximize delicatessen sales through effective management of the area.
* Manage delicatessen margins appropriately and maximize profitability of the area.
* Promote sales within the delicatessen area and achieve sales targets as established by the store manager.
* Meet targets as agreed, including achievement of the required profit margin for the area.
People Management
* Recruit, train, and develop high-quality personnel for the delicatessen area.
* Maintain training records and provide refresher training as necessary.
* Rostering and general management of personnel to ensure adequate cover within budgetary provisions.
* Manage the overall performance of the delicatessen area.
* Motivate the delicatessen team.
* Ensure the delicatessen team complies with requirements of the area in terms of hygiene etc.
Food Management
* Establish effective and compliant HACCP control systems.
* Implement and manage policies and procedures regarding fresh food.
* Operate within relevant legislation in terms of HACCP.
* Stay up-to-date on all aspects of HACCP and food hygiene requirements and communicate the same to store management and personnel.
* Implement effective stock control systems ensuring stock is rotated accordingly and out-of-date stock is discarded appropriately.
* Maintain minimal wastages in the delicatessen area through efficient management of the stock.
* Implement effective food management and waste systems.
* Identify areas of stock leakage and implement effective systems to minimize stock loss.
General
Undertake other additional duties assigned by the Site Operations Manager and Deli Area Manager.
Work Environment
A fast-paced environment with physically demanding tasks due to business requirements, staff quality, and quantity. Teamwork and communication are essential for smooth operations.
Only candidates living in Ireland and allowed to work here will be considered.