Job Title: Desktop Support Engineer (with Application Support Skills)
Location: Dublin Southside
Job Type:
Permanent (3 days on site/ 2 days from home)
About the Role
Our client, a leading organisation, is seeking a Desktop Support Engineer with additional Application Support skills to join their IT team. This role involves providing technical support to end users, troubleshooting desktop and application-related issues, and ensuring smooth IT operations.
Key Responsibilities
Desktop Support:
* Provide desktop support for hardware, software, and networking issues.
* Troubleshoot and resolve application-related issues across various business applications.
Application Support:
* Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
* Assist with user account management, access control, and software licensing.
* Support end-users with remote and on-site troubleshooting and IT guidance.
* Work closely with internal teams and vendors for escalated technical issues.
* Document technical procedures, troubleshooting steps, and resolutions.
* Maintain security best practices while supporting IT systems.
* Contribute to IT projects, including system upgrades and migrations.
Requirements
Minimum 3+ years of experience in Desktop Support or IT Support roles.
Hands-on experience with Windows OS, Microsoft 365, and Active Directory.
Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
Experience supporting business applications and troubleshooting software issues.
Knowledge of ITIL principles and service management tools.
Desirable Skills: Experience with ERP software would be ideal for apps support. Good SQL skills and any programming would be a nice to have.
Education
A Bachelor's Degree in IT, Computer Science, or a related field is preferred.
Relevant IT certifications such as CompTIA A+, Microsoft MCP, or ITIL Foundation would be an advantage.
What We Offer
Competitive salary package with benefits.
Training and career development opportunities.
Hybrid work options may be available.
How to Apply
If you are interested in this role, please apply with your updated CV