Our client, a leading global platform in employer branding and online recruitment, is seeking a Customer Success Manager to join their team on a 1-year contract, with possibility of extension. This role is critical in engaging, retaining, and driving value for a portfolio of mid-market clients across the EMEA region.
About the Role
The Customer Success Manager (CSM) will act as a trusted advisor, providing clients with strategic insights and ensuring they maximize the value of our client’s suite of products. This role involves proactive account management, performance monitoring, and collaboration with internal teams to drive retention and satisfaction.
Key Responsibilities
* Manage a portfolio of the mid-market accounts, acting as the primary point of contact being a trusted advisor, inspiring leader, and subject matter authority to customers in relation to the products.
* Conduct regular check-ins and quarterly business reviews to assess client satisfaction and performance.
* Onboard and educate customers about the client’s products
* Analyse and report on key account metrics, identifying opportunities for improvement and providing strategic recommendations.
* Support clients with advertising campaign management, ensuring effectiveness and ROI.
* Identify upsell opportunities and collaborate with the sales team to drive revenue growth.
* Work cross-functionally with sales, marketing, finance, and product teams to optimize the customer experience.
* Ensure high renewal rates by strengthening client relationships and demonstrating the long-term value of the platform.
Ideal Candidate
* 2-3 years of experience in a Customer Success, Account Management, Portfolio Management, or similar role within a tech company.
* Proven ability to analyse data, track performance metrics, and provide actionable insights.
* Strong communication, presentation, and stakeholder management skills.
* Highly coachable, resilient, and detail-oriented with a proactive mindset.
* Experience using Salesforce or similar CRM tools and Customer Success Analytics platforms (e.g., Gainsight) is a plus.
* A Level 8 bachelor’s degree in any field is required.
Working Environment & Benefits
* Remote working model
* Flexible working hours, 40 hours per week
This is an excellent opportunity to join a highly collaborative and supportive team in a flexible, engaging work environment. Our client is known for its strong culture and low turnover, making this a great place to grow your career.
Interested candidates should apply immediately as interviews are moving quickly.
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