Cloud Support Engineer
Job Summary
As a Cloud Support Engineer at AWS, you will be at the forefront of our transformational technology, assisting global companies and developers who are taking advantage of our growing set of services and features to run their mission-critical applications.
Key Responsibilities
* Learn and use ground-breaking technologies.
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Requirements
* Ability to communicate effectively in English and Portuguese (written and spoken).
* Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP, or Ruby.
* Exposure to Serverless technologies such as Lambda, API Gateway, AWS IoT, or Mobile and Messaging technologies or AI (Artificial Intelligence) related technologies.
Preferred Qualifications
* 2 to 4 years of relevant experience.
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing and tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
* Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP).