Job Description
As a Senior Consultant in Custody Client Services, you will be responsible for developing and maintaining client relationships internally and externally. The role involves working as an individual within a team environment with responsibility for owning the service delivery to significant clients.
Key Responsibilities:
* Responsible for service and delivery to one or multiple clients
* Ownership of Custody Relationship for assigned clients
* Point of consultation for clients
* Initiates frequent, proactive communication
* Leads / Conducts Service reviews
* Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties
* Track service & delivery results against project plans and SLD (Service Level Delivery)
* Monitor service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
* Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders
* Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients
* Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business
* Create and foster an inclusive environment where all partners interact with trust, respect and a shared sense of purpose and collective impact
Skills/ Qualifications:
* Several years' experience within Fund Services (preferably Custody)
* Comprehensive knowledge of the securities industry, its products and instruments
* Excellent interpersonal skills including ability to persuade and influence change / best practice
* Ability to communicate with partners and clients at all levels
* Ability to foster an inclusive environment within team
* Strong team player with a positive 'can do' attitude
* Ability to learn and share client strategy, products, and industry initiatives
* Operates independently & has in-depth knowledge of the business
* Proven ability to improve service delivery, increase efficiency, effectiveness and overall productivity
Working with Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.