We have a unique opportunity for an experienced hotel events & sales professional at our top luxury property in Co Wicklow. The Director of Event Management is responsible for maximising profit and guest satisfaction through effective management of the Meeting & Events Department.
Key Responsibilities:
* Work to revenue and conversion targets
* Direct day-to-day management of reactive sales & event planning, including enquiries, proposals, chasing, contracting, event planning and client interactions
* Plan and assign work, manage and oversee the M&E team
* Oversee customer satisfaction feedback post event
* Proactively resolve any outstanding issues
* Complete weekly forecasts, plans, and productivity reports
* Provide monthly revenue and P&L reports
* Participate in annual departmental operating budget preparation
* Monitor budget and upsell products to increase revenue
* Review upcoming M&E business pipeline and ensure proactive measures are taken to achieve set targets
* Devise creative ideas to drive business and upsell to clients
* Responsible for recruitment and training of the M&E Team
* Mentor, coach and provide regular feedback to the M&E Team
* Promote teamwork and consistent 5-star service through daily communication with other departments
Ideal Candidate Attributes:
* Excellent customer service skills
* Welcome, friendly personality and manner
* A structured and organised work approach
* A strong sales focus with ability to build rapport and convert leads into bookings
* A positive outlook and ability to project a professional image
* Ability to manage guest room and meeting space inventories
* Knowledge of event technology products and services
* Knowledge of contract management and legalities
* Strong communication skills
* Proficiency in Microsoft Word, Excel and Opera Sales & Catering
* Strong command of the English Language
Benefits:
* Pension contribution
* Health & Wellness contribution
* Maternity pay
* 20 days annual leave (increasing every two years)
* Sick pay
* Training & Development programmes
* Employee recognition awards
* Recommend a friend bonus
* Discounted accommodation rates
* Taxsaver / Cycle to Work schemes
* Parking
* Meals on duty
* Employee Assistance Programme
* Social and sports events