Job Overview
To efficiently and cost-effectively handle, negotiate, and settle claims within designated authority and agreed service standards. This includes handling all claims from notification through to closure within agreed authority limits and service standards to obtain optimum settlement for the company and customer.
Key Responsibilities
* Assist the management team in monitoring workflow, outstanding caseloads, processes, tasks, and distribution of new claims.
* Provide excellent claims customer service to customers, their representatives, brokers, service providers, and interested parties in a friendly, courteous, and professional manner.
* Capture critical detail at all stages of the claim comprehensively and accurately to ensure that all claims are handled appropriately.
* Detect and report potential fraud indicators to the Team Fraud Coordinator and/or Claims Investigation Team.
* Establish and maintain adequate claims reserves while adhering to a prudent reserving policy.
* AUTHORIZE CLAIMS PAYMENTS WITHIN AGREED AUTHORITY LEVELS
* PROVIDE TECHNICAL ADVICE TO CUSTOMERS ON THE CLAIMS PROCESS AND NEXT STEPS.
* Evaluate and improve the First Notification of Loss (FNOL) process to deliver a premium customer and employee experience.
Requirements
* Be a qualified Certified Insurance Practitioner (CIP) in General Insurance with a minimum of two years of experience in claims handling, preferably motor damage claims.
* Possess excellent interpersonal, numerical, and communication skills.
* Have a drive for results, innovation, and change orientation.
* Be able to plan, coordinate, and organize effectively.
* Demonstrate high-quality problem-solving and decision-making skills.
* Show a commitment to teamwork and building relationships.